Tusker Order & Placing Team Leader - Watford
Posted 1 day 17 hours ago by Lloyds Banking Group
JOB TITLE: Order Admin & Placing Team Leader
SALARY: £33,982 rising to £35,340 on 1/04/25
LOCATION(S): Watford
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford site. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.
About this Opportunity
The efficient and effective management of Tusker's new vehicle order requests, ensuring vehicle orders and requotes are processed with dealers and manufacturers within required KPIs.
Responsible for the daily management of the Order & Placing team, working with your team to ensure orders are placed within SLAs, queries processed efficiently and monthly budgeted order targets are achieved. Coach a hard-working team by developing our people, focusing on their strengths, improving and furthering their talent, ensuring the highest quality and standard of service is delivered to our drivers and customers. Constantly reviewing and improving the ways in which we work.
What you'll need
Ensuring orders and requotes are processed in a timely manner using the team resources effectively to deliver on SLAs and KPIs. Ensuring all orders are placed with Tusker's preferred or customer nominated dealers as required. Also Monitor and deliver against agreed team SLAs, KPIs and budgeted targets.
Prioritise the successful management of the team, focusing on the strengths of your team and cross training to achieve our joint targets.
Ensures leadership and training is consistent, thorough and effective and inspiring discussions.
Manage relationships with our third party suppliers to ensure that processes are completed within SLAs.
Continual training (processes, industry, legislative, systems, product) that ensures everyone is performing at the required standards.
Liaise and build strong and valuable relationships with a range of partners e.g. customers, ADMs, Operational teams, Resolutions, team members, dealers, manufacturers, suppliers and partner organisations.
Develop the Order & Placing team to improve knowledge and skills to deliver improved service to customers, suppliers and drivers.
Engage team members with monthly 1-2-1 meetings to review process and achievement of objectives, seeing opportunities for development and delivering constructive feedback.
And any experience of these would be really useful
Excellent verbal and written communication skills and a natural coach that's passionate about developing others.
A positive leader with the ability to listen and empower with a pro-change attitude and approach.
Well-mannered and professional telephone manner.
Proactively looks for how to do the best job and is confident in handling extremely difficult or sensitive situations.
Manages self with strong organisational and time management skills.
High accuracy levels and attention to detail with proven strength in planning.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
A generous pension contribution of up to 15%.
An annual performance-related bonus.
Share schemes including free shares.
Benefits you can adapt to your lifestyle, such as discounted shopping.
24 days' holiday, with bank holidays on top.
A range of wellbeing initiatives and generous parental leave policies.
Ready to start growing with purpose?
Apply today.