UK Retail Operations & Maintenance Manager

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About the role

Charlotte Tilbury understands the power of makeup like no-one else. With over 25 years at the forefront of the makeup industry working with the world's A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but 'all you need' skincare, make-up and fragrance collection.

The UK Permanent Retail Operations & Maintenance Manager is a key role to lead the Operations team, reporting into the Head of UK Retail, Education, Pro and Operations working closely alongside the UK Retail and Field team, Commercial Team and the Global Store design teams & our external vendor partners. A fast-paced & exciting role, ensuring all elements of our store look flawless and all instore projects are executed across both our existing & expanding estate across the UK.

As a UK Retail Operations & Maintenance Manager you will

Maintenance

• Oversee the instore standards of maintenance for VM & Store Design across the UK estate.

Communication

• Oversee the retail communication channels strategy of what, why, when and how to ensure a seamless communication strategy for all retail and field teams.

Budget Management

• Own the forecast and budget cycle to ensure Retail Ops budget delivers to the project and EBITA target.
• Identify opportunities for costing efficiencies.
• Oversee the vendor management and approval process.

Health and Safety

• Manage the Health and Safety procedure and process in line with latest Government and Industry guidance.
• Represent retail within the Health and Safety company forums to highlight industry standards, potential risks and solutions.

Store Operations

• Identify opportunities for operations excellence and ways of working across the retail and field team.
• Identify opportunities for enhancing customer experience and present this to the business for approval.
• Create and implement industry leading creative solutions ensuring seamless operation instore and head office delivering number 1 sales, number 1 team and number 1 for experience.

Projects

• Oversee/Lead on all omnichannel retail impacting projects relating to operational efficiency, retail excellence and customer experience ensuring a successful cross functional project team delivering a successful project to the set KPIs.
• Build business casing for projects for approval and sign off & defining project KPIs.

People/Team

• Lead and build the Retail Operations function to be the go-to department for operational excellence and setting the global standard.
• Define the Retail Operations Strategy and communicate this to the wider business.
• Develop the retail operations executive in personal and professional development.

About you

• Operations experience within the beauty/fashion industry.
• Experience executing in store projects.
• Experience working with and understanding fixture technical drawings.
• Experience with supplier management.
• Experience with communicating and working collaboratively with retailers.
• Confident with budget management and daily financial tasks such as PO raising.
• A reactive and flexible attitude towards tasks.
• Able to flourish in an autonomous environment.
• Excellent skills in Microsoft Office, Word, PowerPoint, Outlook, Excel.
• Must be open to travel in UK.
• Highly organised and able to prioritise workload effectively whilst maintaining exceptional attention to detail.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We're a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work with you on our allocated dog friendly days and spaces.
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.