Vice-President - Daily Banking and Lending Operations

Are you ready to take on a leadership role that will shape the future of our Daily Banking and Lending Operations?

Join our dynamic team as a Vice President - Daily Banking and Lending Operations, where you will play a pivotal role in shaping the future of banking operations. This is your opportunity to provide leadership, champion customer-centric initiatives, and ensure service delivery in a fast-paced environment. Be part of a company that values innovation, collaboration, and excellence. Together, we will redefine the customer experience and set new standards in the industry.

Job Summary:

As a Vice President - Daily Banking and Lending Operations, you will be a leader in a high-performing business operations function. You will champion a customer-centric approach, ensuring a unique and transparent customer experience. Your leadership will foster a high-performance culture, focusing on business objectives, service delivery and continuous improvement.

Job Responsibilities:

1. Lead a high-performing business operations function, delivering exceptional daily service.
2. Champion a customer-centric approach to ensure a unique, fair, and transparent experience.
3. Act as a subject matter expert in digital business policy, processes, and solutions.
4. Foster a high-performance culture, providing feedback and recognition.
5. Collaborate with stakeholders for seamless new product launches.
6. Manage extensive stakeholder relationships with global teams.
7. Promote a culture of strong performance management and career growth.
8. Ensure alignment with regulatory requirements and industry standards.
9. Collaborate with planning teams to manage workforce requirements.
10. Promote collaboration and consistency across operations centres, working with teams to improve operational and business performance.
11. Research and share customer behaviour insights with the team.

Required Qualifications, Capabilities, and Skills:

1. Expertise in banking and lending products, especially in operations.
2. Leadership experience in operations and customer service.
3. Proven track record in building strong operational cultures.
4. Experience in managing stakeholder networks across operations.
5. Strong analytical and problem-solving skills.
6. Excellent communication and interpersonal skills.
7. Experience in coaching and performance improvement.

Preferred Qualifications, Capabilities, and Skills:

1. Experience in a banking environment with adaptability and agility.
2. Leadership experience in banking operations with a focus on culture.
3. Ability to maintain a culture of risk management and compliance.