Voip Engineer
Posted 2 days 4 hours ago by Green Recruitment Company
The Green Recruitment Company is working with a Telecommunication group seeking a VoIP Engineer to take up a (Field-based Remote) Senior Installations Technician opportunity reporting into Client Services.
This role would be ideal for a Senior Technician with extensive hosted VoIP knowledge, familiar with cloud-based communications solutions, along with experience in both fixed and mobile telecoms, wireless configuration and a knowledge of challenges faced by businesses in relation to telecoms and connectivity in this rapidly evolving industry
The role offers an opportunity to develop into leading a small support team.
The VoIP Engineer will be responsible for technical support, configuration and installation maintenance of customer products and services towards a smooth transition from their previous service provider, as well as providing prompt and timely resolutions to service interruptions.
Requirements:Qualifications required: SCQF Level 5 or 6 English and Maths, SCQF Level 5 Physics; ITIL Foundation
UK Drivers licence & access to vehicle: Personal vehicle use for business purposes is an essential requirement for site visits
Experience and Technical Requirements:Minimum of 3 years' experience working within a technical support installation technician role in the telecoms industry
Minimum of 3 years experience in Hosted VOIP,
Minimum of 3 years experience in networking and Wifi
Experience of dealing with third party service providers
Experience using Ms Office and working on a CRM Systems
Experience working with Gamma, 8x8, NFON products
Experience working with Draytek and Unifi managed hardware
Strong communication skills - a good telephone manner and the ability to communicate both verbally and in writing in a professional manner
Professional presentation with a flexible positive attitude
Good proactive problem-solving skills
Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions
Excellent attention to detail and strong numeric skills
Ability to grasp new concepts and terminology and learn new systems and services quickly