Witness Care Officer (Secondment/Fixed Term Contract)

Witness Care Officer (Secondment/Fixed Term Contract)

Department: Criminal Justice, Witness Care Unit

Location: Calcot, Reading, Home Address (Hybrid)

Rank/Grade: TVP Broad Band 3F

Salary: Band 3F, circa £29,986 per annum, plus benefits

Part/Full Time: Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Contract Duration: Secondment/Fixed Term Contract until 31 January 2026

In this rewarding role, you will provide contact, primarily by telephone, to victims and witnesses of crime; offering support and guidance as you work to increase the level of witness attendance at court. Confident working on your own initiative, you will be completing administrative tasks in order to ensure the efficient management of each case.

Essential Experience: Experience of working in a customer-focused role with strong interpersonal skills is essential, together with the ability to effectively negotiate and persuade with a wide range of people. You will be comfortable working both alone and within a team, without close supervision, whilst maintaining a professional manner and must be IT literate in Microsoft Office packages.

The working pattern is attached.

If you are a permanent member of staff applying for this role, please note it will be offered on a secondment basis. Important: All secondments are assumed supported and that your line manager and Head of Department/Commander or Deputy are aware of your intention to apply. If the secondment is not supported then a strong business rationale must be sent to quoting the reference number for the role.

Note: Shift allowance, on-call or other job related allowances from the previous role will not be protected unless they are attached to the new role for the duration of the secondment.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

The closing date for enquiries and receipt of completed applications is Sunday 16 February 2025.

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart: You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

Supporting You: Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we'll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.

Developing You: We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting: All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.