1st Line Support Analyst

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
• 25 days holiday per annum plus bank holidays and Christmas period
• Excellent learning and development opportunities
• Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
• Company wellbeing and social events
• Sports and social clubs
• Incentive trips
• Employee Assistance Programme
• Discounted private healthcare
• EV scheme and Ride to Work scheme
• Winners of an array of industry awards
• Great Place to Work Certified
• Sunday Times Top 100 Best Places to Work
• Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:

Position Title: 1st Line Support Analyst

Reports to: 1st Line Support Manager

Team: Support Services

Department: Support

We are looking for a 1st Line Support Analyst to join us as part of the Bytes Service Team to provide application support to our customers. We are looking for enthusiastic and bright individuals who have an interest in technology and are keen to join a growing and developing business.

• Triaging of 1st Line support tickets
• Application User Access
• Administer customer settings application tool sets
• Maintenance Configuration Database within SharePoint
• Perform daily checks to ensure systems are running successfully
• Perform 1st support checks and requirements prior to 2nd line escalation
• Complete New customer onboarding tasks
• Manage unassigned call queues and assign service tickets

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

ESSENTIAL

Years of Experience:

• Experience in 1st Line Support or Customer Service based positions