1st Line Support Engineer

1st Line Support Engineer - Hybrid (2 days WFH) - up to 30K + 2x Overtime - Farringdon, London

An exciting new opportunity has become available for a 1st Line Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Farringdon, London.

We are looking for enthusiastic, passionate 1st Line Support Engineer to join a forward-thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

1st Line Support Engineer experience:

1. Windows 7 and Windows 10 Operating Systems
2. Office 365
3. Exchange 2007/2010/2013/2016 Mailbox Management
4. Active Directory Users/Computers Management
5. Basic Client-side Networking experience
6. Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
7. Microsoft Office Applications
8. Prior experience working within a Managed Service Desk provider (beneficial)
9. Proven experience resolving incidents quickly by using remote support tools
10. Exposure to HP and Dell hardware.

We are not expecting the 1st Line Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

You will be a self-motivated 1st Line Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 1st Line Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team.

Apply now for immediate consideration for this 1st Line Support Engineer position or contact George Harvey at ITSS Recruitment for further details.