2nd line IT Service Desk Support

2nd line IT Service Desk Support
Manchester - Hybrid working

We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base.

You will provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp. Full training would be offered for applications you are not familiar with, providing you have solid support experience in Windows applications.

Exceptional customer care and communication skills are also required in addition to your technical expertise.

My client is a leader in their field with an operation that spans Europe, the Middle East, Asia and the US. They have been able to boast an increase of over 20% in their recently announced annual Global revenue.

The hours of work are 3-11pm Monday to Friday and there is a requirement to be onsite 2 days a week in central Manchester.

My client has a commitment to ongoing professional development and the retention of their internal talent. You will be actively encouraged to learn new skills and supported whilst doing so.

This is an ideal opportunity for an ambitious individual to progress their career, with room to grow professionally.

In addition to the salary offered you would qualify for their bonus scheme and a raft of attractive benefits are also offered.

Some key skills/experience required in addition to the above:

• Proven commercial experience working in a similar customer facing IT support function
• Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint
• Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow)
• You will have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services
• Ideally you will have experience in supporting mobile collaboration using Blackberry Work apps
• Experience of having worked in an ITIL v3 or v4 Framework environment - ITIL Certification would be highly valued, as would Microsoft Certifications