2nd Line Support Analyst

Are you a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We're looking for a 2nd Line Support Analyst to join our team in Swindon. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in IT.

Key Responsibilities:

• Ticket Management - Own, update, and resolve support tickets efficiently to ensure seamless IT operations.
• Customer Support - Deliver outstanding customer service with a professional, positive, and friendly approach.
• Technical Troubleshooting - Use your expertise to diagnose and resolve complex IT issues.
• Team & Personal Development - Continuously improve technical skills and contribute to team growth.
• Performance Excellence - Meet Key Performance Indicators (KPIs) to maintain high service standards.

What We're Looking For:

• Personable & Professional - Friendly, approachable, and committed to great customer service.
• Strong Technical Knowledge - Proficient in Microsoft Cloud technologies (365 & Azure).
• Advanced IT Skills - Solid understanding of Virtualisation, Networking, Firewalls, Cyber Security, Backup & Antivirus solutions.

Why Join Us?

• Career Growth - Progress your IT career within a supportive and dynamic team.
• Hybrid Working - Enjoy a flexible work environment to suit your lifestyle.
• Continuous Learning - Access ongoing professional development opportunities.
• Great Work Culture - Be part of a friendly, collaborative, and innovative workplace.

If you're ready to take the next step in your IT support career, we'd love to hear from you!

Apply now and join us in delivering top-tier IT solutions!