3rd Line Support Engineer

We're looking for an experienced IT Support Engineer to join our clients dynamic MSP team! If you thrive on solving complex IT issues and enjoy working with a variety of clients, this could be the perfect role for you.
My client are a leader in the IT Managed Services space and are always on the hunt for talent individuals with a hunger to learn and progress and a passion for IT and Tech.

Key Responsibilities:
- Provide top-notch customer service by resolving technical issues.
- Work with 1st and 2nd line teams to troubleshoot and resolve issues.
- Log and track support requests with clear, detailed notes.
- Update client documentation and user guides.
- Perform system installations, upgrades, and maintenance.
- Assist with on-site projects like hardware refreshes and infrastructure setup.
- 3+ years of IT experience, preferably in an MSP at 2nd line or higher.
- Strong problem-solving and customer service skills.
- Good time management and documentation skills.

Key Skills:
- MSP Experience!
- Strong expertise in Windows Server (2016, 2019 & 2022), Active Directory, Group Policy and Azure AD/Entra ID
- Office 365 and Exchange experience (2016 & 2019)
- Advanced in managing and troubleshooting VoIP Systems
- Virtualization experience (Hyper-V, VMware)
- Understanding of Networking - working with Routers, Switches, Servers, Firewalls, VPNs, VLANs and general support and troubleshooting.
- Understanding of DNS, DHCP, TCP/IP and WAN/LAN Tech
- Previous experience with Intune, SharePoint, OneDrive, Teams and PowerShell Scripting is a bonus
- Driving Licence and Car (Essential)

Location: Frome
Work Pattern: Monday to Friday
Salary: £35k - £48k DOE

If you have the relevant skills above and want to join a growing and market leading MSP in the Frome area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you!

This is an urgent role that needs filling ASAP so apply now!