Accommodation Adviser

Ref Number B01-04913

Professional Expertise Estates, Facilities, Accommodation and Safety Department

Vice-President (Operations) (B01)

Location: London

Working Pattern: Full time

Salary: £31,163-£34,784

Contract Type: Fixed-term

Working Type: On site

Available for Secondment: Yes

Closing Date: 05-Mar-2025

About us

UCL is a globally recognised Institution and one of the UK's most successful Universities. The award winning Accommodation team sits within the UCL Estates division, and comprises of over 26 Halls that house more than 6500 residents. UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector, delivering an exceptional student experience and is embarking on a new strategy to deliver this vision.

Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London's most desirable neighbourhoods. We also have Halls in Camden and Victoria - exciting areas with their own quirks and treasures. Despite London's expensive property market and the pressure on student accommodation, UCL's prices are kept as low as possible and are amongst the cheapest in the area. The team also works hard to enhance the experience of every student staying with us. We believe it's everyone's role in the team to help ensure that every resident in UCL Accommodation feels at home. We're striving to provide every student with an experience as befits one of the world's greatest universities in one of the most exciting cities on earth.

About the role

The role involves providing a meet and greet front of house service as well as supporting all back office functions, providing administration support across all of the sites. Supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts. The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

The shift patterns for this role are 8am to 4pm or 11am to 7pm, the shifts are Monday to Saturday, with Saturday shifts being on a rota basis. In the summer, Sunday is also on a rotation basis as well as Saturday.

The accommodation this role will be covering is two sites within the King's Cross and Angel areas.

Please note this role is an FTC until the end of June, with a possibility of extension or being made permanent.

About you

You should have experience working in a customer facing role and should be highly skilled in understanding, empathising with and delivering against customer needs. You will also need to have good general computer literacy, and will need to be able to use Microsoft Office applications. You will need to be a self-motivated person who is able to work on your own initiative, with excellent time management and prioritisation skills, and the ability to work at pace while maintaining accuracy and attention to detail. A positive attitude is key for this role, given its customer facing nature, and you will need to offer flexibility around working hours and be willing to take part in a rota (as outlined above).

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits:

1. 41 Days holiday (27 days annual leave, 8 bank holiday and 6 closure days)
2. Additional 5 days' annual leave purchase scheme
3. Defined benefit career average revalued earnings pension scheme (CARE)
4. Cycle to work scheme and season ticket loan
5. Relocation scheme for certain posts
6. Enhanced maternity, paternity and adoption pay
7. Employee assistance programme: Staff Support Service
8. Discounted medical insurance

Visit here to find out more.

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.