Account Associate

Do you thrive in an environment that fosters autonomy, encourages skill development, and values collaboration with talented teammates? If so, we may be a perfect fit!

At Altrum, an award-winning leader in the creative deal gift space, you'll have the opportunity to contribute to our mission of celebrating and inspiring clients by crafting exceptional deal toys.

Your role as an Account Associate will be to leverage your problem-solving, customer service, and sales skills to drive profitable sales and manage projects.

Manage assigned accounts and projects, coordinate projects from the opening of the jobs through sample production to full order. Adopt and demonstrate best practices and use of business tools to ensure effectiveness.

Deliver on established sales goals; track growth and sales progress through individual weekly sales and profit reports.

Stakeholder Relationships

Positively and professionally interact with clients, designers, and vendors on all aspects of the project including concept, design, price, and production to deliver a great client experience.

Account Management

Maintain and develop positive business and client relationships; work with existing clients to review their level of satisfaction and inquire about potential new opportunities.

Adopt and demonstrate a growth mindset while contributing to your own professional development.

We'll be perfect for you because we offer

• Hybrid/remote work environment
• 1.5 weeks end-of-year closure + additional paid time off increasing with tenure
• Summer schedule + early closures before holiday eves
• Monthly mobile phone allowance
• Corporate Culture Committee
• Virtual and in-person company/team events
• Training & coaching opportunities
• Recognition and reward programs
• Environmental sustainability commitment
• Charity donation matching
• Candidate referral program
• Gym access
• And more!

Altrum is a leader in awards and recognition solutions, and we'll provide you with an opportunity to grow and develop your expertise in a supportive, empowering, and fun environment. You'll thrive in a work environment that's flexible, fast-paced, and where no two days are the same. If you share in our values of Client Focus, Better Every Day, and Teamwork, then Altrum is the place for you to succeed alongside a talented team of individuals who take pride in quality work and what we can achieve together.

You'll be perfect for us because you have

• Strong understanding of sales (moving clients to the next step, negotiation, and closing a sale), customer service, and project management
• Keen problem-solving skills: you can work independently, think quickly, and take action as needed to deliver outstanding solutions
• Quality: you consistently take actions to improve work processes, maintain attention to detail, and are committed to high standards of product
• Education and Experience: college degree and a minimum of 2 years of experience in an account management/client relations environment driving a portfolio of clients and achieving sales metrics

Bilingual in English (focus) and French is a plus

Helping organizations around the world to celebrate and inspire their people: this is our mission and our real passion!