Account Director

PLEASE NOTE - THIS JOB IS BASED IN CIRENCESTER, IF YOU CANNOT COMMIT TO WORKING FROM THE CIRENCESTER OFFICE 3 DAYS A WEEK, YOU WILL NOT BE CONSIDERED FOR THIS ROLE.

-

Here at Havas CX Helia, we're on a mission to become the best customer engagement agency in the UK.

And you're a big part of making this happen

Better together

What's the secret to our success? The power of collaboration. Whether that's across our two teams in London and Cirencester - or our far-reaching global network.

When you work with us, you'll also be joining Havas CX - an international group dedicated to delivering meaningful customer experiences across the entire customer journey.

Your new colleagues will include the strongest CX minds from a global talent pool. You'll be in good company.

Together we transform brands through our unique approach.

Your future

Helping brands strengthen their consumer relationships is what we're all about - flexing and blending our creative and data skills to make each and every interaction truly meaningful.

But it's not just brands we empower. Working for Havas CX helia means you're working for a company that loves to empower its people, too.

While you bring the can-do, entrepreneurial attitude, we'll equip you with the skills to pull off big ideas - and everything else you need to make the most of your natural talents.

Both professionally and personally, we help you make a difference - so you can enjoy a rewarding career in our industry.

Role: Account Director

Reporting Into: Business Director

Responsibilities

• As a customer engagement agency, understanding the end customer is critical, meaning you will need a strong eye for creative as well as a fundamental appreciation for how data and insight can help.
• A naturally strong leader, you inspire your colleagues and clients when talking about creative and data. You take the complex and make it simple for clients by building a compelling narrative.
• You have exceptionally high standards for yourself and your team with relentless attention to detail ensuring you consistently deliver efficiently, profitably and right first time.
• Responsible for ensuring you and your team delivers all projects on time, to budget whilst maintaining client satisfaction through 'brilliant basics' (briefs, proposals, timing plans, estimates, status meetings, daily stand ups and resourcing).
• Highly adept at developing creative briefs as well as technical requirements (data or development briefs) in order to bring a solution to reality.
• The Account Director needs to be seen by the client and the agency as both authoritative and knowledgeable of the clients' business, strategy and market sector.
• Acts as an escalation point on all workload priorities as and when needed - both internally and with your clients.
• Responsible for owning and developing key (senior) client relationships.
• The Account Director contributes to and is responsible for delivering towards the Client Development Plan and therefore are ultimately accountable for the profitability, growth and direction of the business under their control.
• Equally comfortable working on strategic initiatives as well as day to day delivery of BAU.
• Highly numerate: as the P&L owner for your accounts forecasting and budget control ultimately ladders up to you.

Attributes/Competencies

• Operate as a Strategic leader.
• Demonstrates a solid understanding of the Agency's strategy, vision and commercial position and can confidently articulate this.
• An in-depth understanding and knowledge of the clients' business and market sector, responsible for identifying opportunities for growth.
• Holds strong and trusted relationships with key (senior) clients.
• Accomplished at working in partnership with planning, creatives, developers and operational data marketeers.
• Be an engaging and persuasive presenter, able to take ideas and make them come alive in presentations.
• Proactively keeps abreast of client sector and the wider marketing trade by signing up to industry publications and seeking out opportunities to attend relevant conferences.
• Is prepared to invest time in understanding the client's data, systems and platforms that impact customer engagement activities.
• Can confidently analyse campaign and programme results and present recommendations for improvements.
• A passion for marketing and engaging customers.
• Leadership and a sense of ownership, controlled and measured in your approach.
• A track record of building and maintaining strong client relationships.
• Team player.
• A broad experience of working across multiple sectors and multiple clients, demonstrating success across these equally.
• A successful people manager with a proven track record of growing and developing their team.

Key Helia behaviours

• We take pride in our clients' businesses, the work we make, and the people we make it with.
• We set the bar high in everything we do.
• We are ambassadors for Helia.

We're constantly curious

• We ask the right questions to ensure we start every job with the right knowledge.
• We value continuous learning.
• We make meaningful connections.

We never settle

• We are driven and go the extra mile all with a smile on our faces.
• We are restless and confident to challenge appropriately.
• We are ambitious.

Here at Havas helia across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination.

Contract Type: Permanent