Account Director (Learning & Capabilities)

This is a great opportunity for an experienced Account Director to flourish with a book of clients within the learning and capabilities space.

You will be part of our Client Engagement Team that leads large accounts at Inizio Engage XD level. This includes:

• Accountability for growth, both by increasing volume or diversifying services with existing buying points and building relationships with new buying points within your clients' organisation.
• Building a strategic understanding of your client's business and where XD's capabilities can support.
• Partnering with subject matter experts in the service lines to shape opportunities and solutions to client problems.
• Stewardship of MSAs, ensuring adoption of service level agreements, ways of working, and processes.
• Onboarding new client contacts into the agency at an XD level.

You will be responsible for a portfolio of business that may focus on specific areas of a large account, a group of smaller (

You will focus on Learning clients with a bias towards the pharmaceutical industry; however, you will work across the full scope of the XD offering.

You will report into the Head of Client Engagement.

What you'll do

Account Leadership

• Be an ambassador for the agency within the client and wider Inizio organisations.
• Ensure the wider agency team is set up for success on your account, either directly or by mentoring your direct reports to lead the way with great briefs and a clear point of view on the client need and perspective on value.

Client & Internal Relationships

• Establish the agency as a trusted client partner with both direct clients and procurement partners. This will include leading Business Review Meetings and partnering with subject matter experts to bring value-additive thinking to your clients.
• Foster collaborative, productive relationships across IEXD, including:
• Building an understanding of our several specialisms and consulting the right subject matter experts at the right time.
• Ensuring the nominated ambassadors for your account(s) and project teams are versed in your client context (business, brand, MSA, service level agreements processes).
• Promoting a culture around your accounts that guides the delivery of projects.
• Navigating any internal friction to deliver a positive outcome for the client and learnings for the agency.
• Managing direct reports subject to team structure on your accounts.

Commercial Accountability

• Maintain an understanding of the component parts of your account's forecast and partner with your CED and service line counterparts to plan for growth and any shortcomings.
• Have a point of view on opportunities and whether or not the agency should pursue them, considering strategic significance and commercial viability.
• Maintain Hubspot pipelines and XD forecasts following agency process.

Agency Growth

• Partner with your internal Client Engagement Director to plan for growth with existing client partners/buying points and identify opportunities for growth with new client partners/buying points (white space).
• Build an understanding of the wider Inizio footprint on your accounts and how this can support IEXD Growth (and vice versa).
• Identify marketing opportunities through case studies and client relationships to support growth across the agency.
• Lead pitches on your account and when relevant opportunities come into the agency, outside your account, following the agency pitch process and standards.

What you'll need to have

• You will have experience in the healthcare industry (agency experience is a bonus).
• Experience partnering with clients to identify learning needs.
• Experience working with SMEs to develop and implement appropriate L&D solutions.
• Familiarity with both capability development and scientific training, but either/or could suffice.

Benefits

• Great compensation package.
• 25 days' annual leave plus public holidays, company closure over Christmas, plus a personal day.
• 3 days volunteering leave.
• Private Medical Insurance.
• Life Insurance.
• Pension Scheme.
• Hybrid working.
• Group Income Protection.

A bit about us

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning & training solutions, scientific engagement, and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1, and Nazarѐ.

We believe in our values: We empower everyone We rise to the challenge We work as one We ask what if We do the right thing and we will ask you how your personal values align to our values.