Account Manager

About The Role

As we continue to grow globally, we are looking for an Account Manager to join our customer success team. You will use your experiences to provide the backbone of support for the individual team, whilst taking ownership of your accounts, data tasks, speaking to our existing customers, and ensuring they have engaged with the platform.

This role sits within an exciting, energetic and hardworking team. Initially, you will be learning more about the product (front and back-end) and platforms we use internally, e.g. using industry-leading CRM and customer tools such as Salesforce. You will be provided with training in order to be successful at your job - just arrive with an appetite to learn!

Our Mission

Would you agree that our health is the most precious thing we have? And that each patient should be empowered to make confident decisions on their healthcare?

Doctify is a global patient platform, operating in 6 markets. We are building the largest, most impactful global healthcare platform, uniting the healthcare community around the world behind patient voices.

Our mission is to help over 100 million patients by 2025. If this sounds like a mission you would like to be a part of, then apply now!

You'll Be Responsible For

• Offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them.
• Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues.
• Conducting client meetings over the phone, virtually and in person.
• Acting as a trusted advisor, advocating client needs across our client base and internally.
• Conveying the best practice examples that drive ROI and increased engagement.
• Developing strong relationships with our internal teams to support your accounts.

About You

• You will have 1+ years' of experience within a professional environment (a similar field would be desirable).
• You love tackling difficult challenges, with a positive attitude and always strive to find the best solution for the client.
• You have a commercial-focused mindset, whilst keeping the customer at the core of everything you do.
• You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring.
• You possess natural communication skills, and you are not afraid of phone, virtual and in-person engagement.

What we offer

• Competitive compensation package (basic + commission)
• Pension scheme with employer contributions
• 28 days annual leave: 25 days leave + 3 days off between Christmas and New Year (plus bank holidays) + 1 day annual leave for each year of service after 1 year (up to 30 days)
• 4 weeks remote-working to be used throughout the year (within 3 hours of your local HQ)
• Hybrid-working with office days Tuesdays, Wednesdays and Thursdays
• Enhanced parental leave
• 2 weeks Pet-ernity leave offering work from home or flexible working hours to welcome and train your furry friend

Setting you up for success

• Comprehensive onboarding schedule tailored to your role
• Continuous learning sessions, training programmes and self-development
• Transparent internal mobility opportunities and career paths for professional hyper-growth

Our Commitment To Diversity, Equity, Inclusion & Belonging

Diversity, Equity, Inclusion and Belonging. They're more than just buzz-words for us. Our commitment to these values is steadfast and they are an integral part of how we create what is Uniquely Doctify in our ways of working, policies and processes, building our teams and ultimately, bringing our mission to life.

We will always embrace uniqueness - so bring your whole self to Doctify!