Account Manager, Global Selling, Account Manager, SAS Essential

ID de vacante: Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17

Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Essential Service is a nascent but fast-expanding program aiming at providing China-based Sellers with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile, to enhance Seller experience and improve the Amazon end customer experience by enabling more selection, better input management and fewer defects in their shopping experience.

In this context, Amazon China Global Selling SAS Essential Service team is seeking an experienced account manager who will be working closely with Sellers to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generate strategic solutions to drive business growth. Manage relationships with Sellers and develop strategies for Sellers' global accounts to maximize business growth and further enhance these relationships. Meanwhile, deliver first-class level of services for Seller satisfaction. Also, be capable to understand Seller selling experience in Amazon and generate Seller insight. Then work backwards with Amazon product team to improve Amazon features/service/policy.

1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).
2. Be capable to generate Seller learning including but not limited to Seller experience of Amazon feature, service and policy, Channel strategy, etc.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and Seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
5. Enroll new Sellers into SAS Essential service from multiple channels including but not limited to offline/online events, co-pitching with BD and Seller community.
6. Build and maintain strong relationships between in-service Sellers and Amazon through proactively getting Sellers involved in various Seller engagement activities in Amazon.

Minimum Requirements:

• 3+ years of sales or account management experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers
• Experience analyzing key open issues and resolution metrics for each of the managed accounts

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