Account Manager, Tech, Home and Garden

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

Technology/ Home & Garden Account Manager (Hard Goods, UK Seller Development)

Location: Hotham House, Richmond (Hybrid)
Department: Seller Development

About the Role and Team

You will work with strategically important brands and sellers within Technology and Home and Garden to grow the business and improve customer satisfaction. This role reports into the Hard Goods Lead and you will work alongside another account manager.

What You Will Accomplish

1. Lead and develop the relationship with key brands and sellers.
2. Support sellers to achieve top-rated seller standards and customer satisfaction, such as improving fulfilment and customer service.
3. Influence sellers to run promotions or participate in coupons.
4. Support sellers to optimise their listings and close range gaps.
5. Collaborate to improve availability for key products.
6. Increase visibility of your sellers' products, applying best practice of advertising and securing secondary space such as homepage, Daily Deals, events pages, CRM, and potentially PR.
7. In some instances, negotiate and deliver annual contracts to improve eBay shoppers' experience and grow GMV.
8. Collaborate with brands to increase awareness and improve our customers' experience.

What You Will Bring

1. Previously worked within the online or retail environment, preferably with experience within Technology or Home and Garden.
2. Able to work tactically to drive & respond to business performance.
3. Comfortable working with data to make business decisions.
4. Comfortable presenting internally and externally.
5. General proficiency with tools, systems, and procedures required to accomplish the job, especially Google Workspace.