Administration Manager

Job Summary

IFC Certification is looking for an Administration Manager to join us for a 12 month maternity cover contract. In this role, you will be responsible for managing the Administration team, ensuring efficient processes and procedures are in place to support business operations and growth. Kiwa, is a global leader in Testing, Inspection and Certification. Our company motto is we create trust. We want you to trust us in becoming your employer of choice.

About the role

1. Oversee and manage administration activities to ensure efficient client services
2. Lead and develop the Administration team, ensuring applications, quotations, and certification activities are processed smoothly
3. Ensure customer inquiries are handled professionally and efficiently
4. Develop and improve processes and procedures to enhance certification service delivery
5. Lead and mentor the Administration team of 8, provide guidance, set goals, and conduct performance reviews for team members
6. Monitor, track, and report on department performance
7. Work collaboratively with other departments across the IFC Group
8. Manage and update the website, company database, and associated systems
9. Support business development activities to increase revenue and market awareness

Do you have what it takes?

1. Proven experience in people management with strong leadership skills
2. Excellent interpersonal and communication skills
3. Strong attention to detail and organisational abilities
4. Proficiency in Microsoft Office and other business systems
5. High level of numeracy and literacy
6. Ability to work independently and manage deadlines effectively
7. Strong commercial awareness and problem-solving skills

What can you expect from us in return?

1. £40,000 - £45,000 per annum (12 month Contract)
2. Generous Annual Leave - Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
3. 37.5 hours per week - Monday to Friday, this is a hybrid role with 1-2 days per week in our Aylesbury office
4. Private Medical Insurance
5. Enhanced Family Leave - Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
6. Milestone Rewards - paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
7. Salary Reviews
8. Pension Contributions
9. Life Assurance - 4x your annual salary
10. Employee Assistance Programme (EAP) - Confidential support, advice, and counselling available 24/7, 365 days a year
11. 24/7 GP Service - Access to medical advice anytime
12. Cycle to Work Scheme
13. Eye Care Vouchers - Supporting your health and well-being
14. Welcome Pack - Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you'll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at .