Administration Support

JOB SPEC:

Administration Support
6 months initially, with potential to extend
Location: Telford - usual hybrid working rules apply re attending the office (2 to 3 days per week would be expected)
£35,000

Demand Management support plays a key role in overseeing client requests and managing the demand life cycle. This role involves co-ordinating with internal teams and stakeholders to ensure timely responses to client requests.

Key responsibilities:
Manage incoming client requests from receipt to submission, ensuring accurate and timely responses
Collaborate with delivery teams and stakeholders to ensure smooth workflow and issue management
Maintain accurate data collection the workflow tool to support reporting
Provide coverage and support to other team members when needed
Work with internal teams/stakeholders to identify and implement process improvements

Mandatory skills:
Strong communication skills, both written and verbal
Excellent Stakeholder Management skills
Attentional to detail
Awareness or experience of workflow tools such as Atlassian Jira
Proficiency in Microsoft Office such as Outlook, Teams