Application Support Engineer

Application Support Engineer (PM/Evening Shift)
Salary: Up to £30k + Benefits
Location: Fully Remote

CPS Group is excited to partner with a leading global software company looking for an Application Support Engineer to join their growing team!

This is a fantastic opportunity for someone eager to develop their career within a well-established, fast-expanding company. You'll gain hands-on experience, work alongside a dynamic team, and support a key US-based client, meaning your working hours will be 1PM to 9PM.

Key Responsibilities:

Provide remote first-line technical support and troubleshooting for reported issues.
Offer both technical and user support, with a commitment to customer satisfaction.
Troubleshoot network, server, and client-side issues.
Support customers with system rollouts and updates.
Participate in on-call rotations (1 week in 4), with additional pay for out-of-hours support calls.

Ideal Candidate:

Strong background in software application support and a proactive approach to customer care.
Solid understanding of IT networks and server systems.
Comfortable with troubleshooting software support issues.
Windows Server, Networking, Problem Solving
HTML/CSS is a nice to have

Contact: Zach Bennett - CPS Group

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