Applications, Eligibility & Review Team Leader

Application, Eligibility & Review Team Leader

Grade 4 - £33,366 - £40,476 (Consultation grade - subject to formal evaluation under the Pay Equity Review)
Permanent
36.5 hours per week
Hybrid - with a requirement to work from Birmingham City Council buildings as business needs dictate

Are you an experienced leader or an aspiring manager looking for an opportunity to make a real difference in the lives of children and young people? Do you have a passion for delivering high-quality, customer-focused services in a fast-paced environment? If so, we want to hear from you!

About Us

The Children and Young People's Travel Service (CYPTS) provides essential transport for over 6,000 children and young people across Birmingham, ensuring they can access education. Without our support, many of these children would face significant barriers to attending school.

As part of our commitment to delivering an efficient and effective service, we are expanding our team and looking for a dedicated Applications, Eligibility & Review Team Leader to join us. This is an exciting opportunity to lead a team that plays a crucial role in assessing and delivering transport solutions that promote independence, accessibility, and sustainable travel.

The Role

As the Applications, Eligibility & Review Team Leader, you will be responsible for overseeing and managing a team of Application, Eligibility and Review Officers and Bus Pass Officers. Your role will be vital in ensuring that all travel support applications are assessed and reviewed efficiently, in line with policy, statutory guidance, and best practices.

Key responsibilities include:

• Leading and motivating a dedicated team to ensure high-quality service delivery.
• Working in partnership with schools, colleges, social workers, and families to assess and plan travel support.
• Overseeing risk assessments of applications, ensuring children and young people are allocated the most appropriate transport arrangements.
• Monitoring outcomes to ensure compliance with statutory duties and service timescales.
• Providing expert advice and guidance on travel solutions for children and young people with SEND (Special Educational Needs and Disabilities).

About You

We are looking for a motivated, enthusiastic, and passionate individual who is committed to supporting children and young people. The ideal candidate will have:

• A good standard of literacy and numeracy skills.
• Strong knowledge of relevant legislation, statutory guidance, and local policies related to home-to-school transport.
• Experience working with SEND and a clear understanding of the challenges faced by children and young people with additional needs and their families.
• Experience in risk assessment and reviewing Education, Health, and Care Plans (EHCPs) to determine eligibility and appropriate travel provisions.
• Excellent communication skills to work effectively with service users, providers, and stakeholders.
• A customer-focused approach, ensuring inclusivity and access for all.

For any informal enquiries, please contact Sharon Allen. Email: .

Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Closing Date 9th April at 23:59