Apprentice IT Software Support

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Apply to: Apprentice IT Software Support

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Vacancy Description

Role Purpose:

Working in a team and responsible for providing excellent customer service and timely resolution to customer call incidents on a wide range of bespoke software packages. Manage software and hardware incidents through evaluation, investigation and resolution management to ensure quality of service is provided by the business at all times. To be customer focused with a friendly personality and the confidence to deal with customers and colleagues over the telephone answering 1st line support calls. To support strong team ethics and help maintain a 'Can Do' attitude. To ensure incidents or problems are escalated to the correct levels.

Key Responsibilities:

• Answering the phone to customer base
• Logging call incidents and providing support to achieve Incident and Problem resolution or escalation
• Ensure customer issues are addressed promptly and within internal SLA's
• Help support a wide range of bespoke software packages, as well as various operating systems and networks
• Provide excellent customer service with a proactive approach.
• Ensure customer service delivered is timely and accurate on a daily basis
• Deliver customer satisfaction through account management

Key Details

Vacancy Title: Apprentice IT Software Support

Employer Description

Remit Training is an Ofsted Grade 1 provider, recognised for its outstanding leadership and management. We specialise in supporting employers with managing both the apprenticeship levy and Government funded support in automotive, IT, business, retail, food manufacturing, hospitality and management. We are focused on the experience of our learners and providing real career opportunities for young people and adults. Our team is passionate about developing employer partnerships using apprenticeship training and we work closely with a number of employers, schools and colleges to deliver effective and innovative apprenticeship programmes and commercial courses. We have a long track record of working closely with industry bodies and employers to ensure training is relevant, effective and provides a high return on investment. Training delivery is tailored to suit the needs of every learner and the employer, and excellent support is provided for remote learning.

Vacancy Location

Wilford Business Park Ruddington Lane Nottingham NG11 7EP

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

Key Dates

Apply From: 03/03/2025

Closing Date For Applications: 2025-03-:59:59

Interview Begin From:

Possible Start Date: 2025-03-:00:00

Training

Training to be Provided:

• You will be completing your L3 IT Support Apprenticeship via Remit Training
• Learning will be delivered to you virtually via our blended learning model

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative, Non-judgemental, Patience

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