AR & Billing Assistant

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!

As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!

THE ROLE

We're looking for an AR & Billing Specialist to be responsible for managing the billing processes of Carwow with support from our Billing Specialist, ensuring accuracy and efficiency in issuing invoices, tracking payments, and addressing billing discrepancies.

Day to day you'll work across the following areas:

Invoice Generation and Processing:

1. Prepare and issue accurate invoices to customers and clients.
2. Verify billing data, correct errors, and resolve discrepancies.
3. Maintain up-to-date records of invoices and account statuses.
4. Raising credit notes where required.
5. Processing credit card payment transactions.

Payment Tracking and Follow-up:

1. Monitor accounts receivable and follow up on outstanding invoices.
2. Direct debit management and uploading.
3. Allocating payments to customer accounts and reconcile discrepancies.
4. Contact clients for payment reminders and to resolve billing issues.

Customer Support:

1. Respond to customer inquiries regarding invoices, payments, and account balances.
2. Provide detailed explanations of billing charges and policies.
3. Address and resolve customer disputes in a timely and professional manner.

Reporting and Analysis:

1. Generate regular reports on billing activities, account statuses, and ageing receivables. Assist in the preparation of financial reports and analysis as needed.
2. Identify trends and suggest process improvements to enhance billing operations.

Compliance and Record-Keeping:

1. Ensure all billing activities comply with company policies and regulatory requirements. Maintain accurate and organised billing records and documentation.
2. Stay informed on changes in billing regulations and best practices.

WHAT YOU'LL BRING

1. NetSuite experience - ideally at least 1 year + of experience using the platform.
2. Minimum of 2 years of experience in billing, accounts receivable, or a related role.
3. Some proficiency with Excel.
4. Knowledge of accounting systems.
5. Exceptional organisational skills, follow-up skills, and very high attention to detail.
6. Excellent written and oral communication skills.
7. Ability to work well in a dynamic, fast-paced environment.
8. Ability to juggle/manage multiple tasks/projects and competing requirements, often under strict deadlines.
9. Committed to high quality customer service (internal and external).
10. Strong reliability and a great team-player.
11. Languages: English (required), German (nice to have).

WHAT'S IN IT FOR YOU

1. Hybrid working.
2. Competitive salary to fund that dream holiday to Bali.
3. Matched pension contributions for a peaceful retirement.
4. Share options - when we thrive, so do you!
5. Vitality Private Healthcare, for peace of mind, plus eyecare vouchers.
6. Life Assurance for (even more) peace of mind.
7. Monthly coaching sessions with Spill - our mental wellbeing partner.
8. Enhanced holiday package, plus Bank Holidays.
9. Work from abroad for a month.
10. Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies.
11. Bubble childcare support and discounted nanny fees for little ones.
12. The latest tech (Macbook or Surface) to power your gif-sending talents.
13. Up to £500/€550 home office allowance for that massage chair you've been talking about.
14. Generous learning and development budget to help you master your craft.
15. Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for.
16. Refer a friend, get paid. Repeat for infinite money.

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.