Assistant Counter Manager - London, Full Time

Skin + Me is a mission-driven start-up with seriously big skin goals.

We are recruiting for our Counter in John Lewis, London. If you have a proven ability to create an exceptional customer experience, have a sales-driven mindset, and want to be part of an exciting new launch - look no further!

As an Assistant Counter Manager at Skin + Me you'll be responsible for the achievement of all retail objectives in store. You will lead your team by setting the perfect example, maximising all sales opportunities, and ensuring that the team provides the best customer service and shopping experience at all times.

In return, you'll enjoy a package that includes a competitive salary and commission structure, highly discounted Skin + Me products, exclusive training opportunities, mental health and wellbeing support, and so much more!

What you'll do:

• Manage a small team of Skincare Sales Advisors by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
• Be responsible for achieving and exceeding in-store sales targets, both individually and as a team.
• Through daily team meetings, effective communication, and recognition of positive work, ensure the in-store teams remain motivated and work to achieve individual and counter targets.
• Work with the Field Sales & Education team and the Skincare Sales Advisor to create innovative ways to improve customer experience and achieve sales targets, including hosting events and new product launches.
• Ensure the counter remains stocked at all times and report any concerns to the National Field Sales & Education team immediately.
• Build and maintain positive relationships with the retailer and department store staff.
• Ensure daily, weekly, monthly, and yearly administration is completed to a high standard.
• Ensure staff rotas and timesheets are completed in a timely and accurate manner.

Who you are:

• You have a passion and energy to provide inspirational, positive, and personalised experiences to every customer and member of your team.
• You have a proven ability to provide exceptional customer service.
• You have a proven ability to manage and motivate an in-store team.
• You have a strong interest and enthusiasm for skincare, staying up to date on the latest industry trends and having a desire to drive your own development and learning.
• You have excellent communication and interpersonal skills, building relationships with colleagues and customers alike.
• You are collaborative in nature and thrive as part of a team.
• You have a sales-driven mindset, with resilience and drive to continuously meet and exceed targets.
• Knowledge of skincare concerns, ingredients, and product formulations is a plus, but training will be provided by our Skin + Me Experts.
• You have the ability to work flexible hours, including evenings, weekends, and holidays, as required.

Compensation and Benefits:

• 25 days holiday inclusive of bank holidays (pro-rata).
• Competitive commission structure.
• Highly discounted Skin + Me products for you and your friends and family.
• Exclusive training & development opportunities.
• Pension Scheme.
• Healthcare Cash Plan, including Mental Health & Wellbeing support.
• Employee referral scheme.

More about Skin + Me:

There's a huge problem in the world of skincare: people struggle with more than just how their skin looks; they also worry about how it makes them feel and how to manage it long-term. We're on a mission to change that.

The truth is that achieving your best skin isn't complicated. The secret? Using a stripped-back routine with the best combination of active ingredients for your skin goals. The right products and knowledge make it possible to tackle everything from fine lines and wrinkles to adult acne, rosacea, and pigmentation. We're united in the belief that everyone should have access to expert advice, treatment plans, and ingredients that work - minus the big price tag and the long dermatologist waitlist.

Skin + Me secured £10 million in a series B funding round, reflecting the growing interest in expert-approved skincare. We've raised funding from some of the best-known direct-to-consumer entrepreneurs and VCs, including Octopus Ventures. Our highly experienced founding team comes from the likes of Facebook, Charlotte Tilbury, and

We'd love for you to join us as we change the face of skincare! Think you're up for the challenge?

Why should you choose Skin + Me?

• A daily challenge - in a thrilling, entrepreneurial start-up environment, no two days will ever be the same.
• Make a difference - work within a revolutionary company that is focused on improving millions of lives.
• Serious commitment to growth - personal development is important to us and we'll make sure we support your growth and give you broad experience across your role.
• Support network - the Skin + Me investors and advisors that you'll have the opportunity to work with have built some of the world's best consumer companies.