Assistant Service Manager - Cancer Daycare

Current vacancies Assistant Service Manager - Cancer Daycare NHS AfC: Band 6

Main area: Cancer Support

Grade: NHS AfC: Band 6

Contract: Permanent

Hours: Full time - 37.5 hours per week

Job ref: 309-UCLH-6003

Site: University College Hospital Macmillan Cancer Centre

Town: London

Salary: £44,806 - £53,134 Per annum inclusive of HCAS

Salary period: Yearly

Closing: 18/03/:59

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Job overview

We are seeking an experienced and dedicated Assistant Service Manager to join our team at the UCLH Macmillan Cancer Centre. The successful candidate will manage a team of 11 staff members who provide essential administrative support across three floors, including Chemotherapy Daycare, Ambulatory Care, Outpatient Services, Apheresis, and Supportive Care. Our departments serve approximately 250 patients daily.

Main duties of the job

Key Responsibilities:

1. Manage and lead a team of 11 administrative staff.
2. Promote a positive working environment and ensure high professional standards through effective teamwork.
3. Liaise with nurse managers, doctors, and senior management across two divisions to meet the service needs of the departments.
4. Ensure all activities are accurately recorded in a timely manner and that accurate coding data is provided.
5. Implement and maintain a robust system to monitor and respond to queries.

Qualifications and Skills:

1. Strong people management skills with a focus on fostering teamwork and maintaining high professional standards.
2. Excellent communication skills, both verbal and written.
3. Exceptional customer service skills with a high degree of empathy, diplomacy, and integrity.
4. Demonstrated sensitivity and awareness of patients' needs.
5. Commitment to improving the patient experience.
6. Desire to innovate and improve while maintaining high standards.

Why Join Us?

Opportunity to make a meaningful impact on patient care and experience. Collaborative and supportive work environment. Engage with a diverse group of stakeholders and contribute to the continuous improvement of our services.

If you are passionate about healthcare, possess strong leadership skills, and are committed to delivering exceptional patient care, we would love to hear from you.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Person specification Knowledge and Qualifications

• Educated to degree level or equivalent level experience
• Evidence of continuous training and education in workplace roles
• Knowledge and understanding of current issues and practices within the NHS

Experience

• Previous managerial experience, including direct line management of a team of staff.
• Experience of working in a health care environment
• Experience of taking responsibility for day to day running of a service
• Experience of working with the general public in a supervisory role, dealing with issues & complaints
• Experience of planning and prioritisation, including business planning and the implementation of strategic plans.
• Experience of identifying and implementing ways to improve a service
• Experience of successfully managing change whilst maintaining high standards of quality
• Experience of managing a budget

Skills and Abilities

• Advanced written and verbal communication skills
• Excellent staff management skills including performance management and training
• Excellent customer care skills
• Excellent organisational and problem solving skills
• Ability to operate effectively under pressure and to use own initiative
• Ability to prepare written reports
• Personally competent to a high standard in MS Office, with experience of using spreadsheets, e-mail, databases and word-processing packages.

Communication

• Demonstrably patient/customer centred approach
• Ability to communicate, negotiate with and influence a range of professionals at all levels as well as patients, carers and other members of the public, including in challenging or confrontational situations.
• Advanced communication skills, with demonstrable ability to negotiate, motivate and persuade others.
• Ability to work well as part of a high performing team
• Proven independent experience of navigating around problems and use of judgement.

Personal and People Development

• Resilient and able to motivate others
• Proactive and innovative attitude to work
• Ability to use own initiative to make decisions
• Demonstrably high personal and professional standards
• Commitment to maintaining own professional knowledge and personal self-development
• Aware of current NHS issues & practice

Specific Requirements

• Physical effort: Ability to manage busy and demanding role which will involve time standing up and moving between 3 departments
• Work pattern: requirement to work early morning, evenings and occasional weekends.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.