Assistant Supply Chain Delivery Manager

The role involves working closely with suppliers and internal teams to manage performance, solve problems, and support change across the estate portfolio. The focus is on improving performance, encouraging innovation, and supporting ongoing improvements in estate operations. The ideal candidate will have strong experience in service delivery, especially in hard services, and understand the daily workings of estate operations. They should also be familiar with the "soft landing" process to ensure smooth transitions from project completion to ongoing maintenance.

Location: Leeds - Hybrid working from any of these locations: Glasgow, Newcastle, Leeds, Sheffield, Manchester, Birmingham, Blackpool or Cardiff.

Key accountabilities

• Report into the Hard Service Supply Chain Delivery Manager (SCDM), this role will support the SCDM in the overall delivery of services and supplies from the Estates Supply Chain Partners.
• Collaborate with Service Delivery Operations, Projects, Change teams, as well as the wider Estates Teams and other supplier stakeholders to establish relationships and identify issues with suppliers and find methods to resolve arising problems.
• As directed by SCDM, collaborate with the supplier and stakeholders to explore innovative methods of collaboration to provide cost-effective solutions and improve service.
• Support the delivery performance of the supplier, ensuring contracted services are discharged correctly.
• Manage complaints and escalations around supplier services
• Produce reports in Excel, PowerPoint and Power BI, attending meetings as required by the SDM.
• Support Stakeholder service change requests, validating operational/business requirements with the Estates stakeholders.
• Collaborate on Early warnings, Compensation events and Change requests within NEC3/4 constraints.

Essential Skills, Knowledge & Experience

• Experience of contractor service delivery management best practice and awareness of innovations and changes within the industry
• Understanding of CAFM systems to engage with the integrator to ensure compliance data is accurate and required reporting is maintained.
• Operational experience of working with hard/soft facilities management contracts and with a range of suppliers
• Good stakeholder management skills, confident in communicating with internal and external stakeholders at various levels of seniority, engaging and collaborating to build effective networks in order to deliver goals and objectives.
• Proven ability in articulating data in power BI to transfer into reports to present to SLT
• Understanding of Continuous Improvement Programme implementation with Strategic Suppliers
• Awareness of Supplier and Customer Relationship Management tools and techniques
• Understanding of risk management strategies and processes to manage key risks and develop contingencies (including manual intervention) where required.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.
If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.
As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.