Associate Director - Digital Channels

Associate Director - Digital Channels

Apply

Locations: Bristol, Birmingham, Glasgow, Manchester, Edinburgh

Time Type: Full Time

Posted On: Posted 4 Days Ago

Job Requisition ID: 129489

End Date: Thursday 06 March 2025

Salary Range: £63,000 - £83,000 (dependent on experience & location)

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary

This is an exciting opportunity for a results-oriented and driven candidate to play a leading role in our Digital Origination Team within our Business & Commercial Banking (BCB) division.

You'll join the team as an Associate Director responsible for the distribution of our BCB products through our client-facing digital channels. The role will focus on increasing awareness, strengthening engagement, and driving conversion through our digital journeys and experiences with overarching responsibility for the delivery of digital trading performance. You'll work closely with Channels, Marketing, Product, and Platform teams to deliver great customer experience and journeys.

We can support you with excellent opportunities for personal development within the role, and leadership support for career development.

Key Responsibilities:

• Develop and deliver digital channel plans based on customer and market insights, considering the wider business and regulatory context.
• Evaluate digital channel opportunities e.g. demand generation, feature development, journey optimisation to make business recommendations.
• Support the development and delivery of search and discovery, demand/lead generation, and digital content strategy.
• Use data initiatives to provide new and improved sources of opportunities to drive performance.
• Produce executive level reporting to understand progress to plans, and insightful information to monitor channel performance.
• Collaborate with Product, Platform, Marketing teams, and key partners across the division and Group.
• Proactively troubleshoot and coordinate challenges and opportunities.
• Find opportunities for and lead change to improve customer and commercial outcomes.
• Identify, monitor and mitigate business risks.
• Proactively build and maintain external and internal network to support business delivery.
• Positively influence others by demonstrating core LBG values and behaviours where appropriate.

What You'll Need:

• Previous experience of roles including digital strategy, transformation, digital demand generation, leading digital channel performance OR relevant Business & Commercial product management knowledge.
• Knowledge of Commercial Banking is desired with a passion for understanding clients' needs.
• Provide insightful analysis and recommendations to enhance customer experience and improve overall business performance.
• Accountability by taking ownership of projects or initiatives and ensuring timely delivery of results.
• Strong stakeholder management skills, being able to manage relationships with key partners to ensure alignment and successful outcomes.
• Proactive behaviour by finding opportunities for improvement and taking initiative to address them.
• Other key skills required for this role include communication, problem solving, teamwork, adaptability, and collaboration.

About Working For Us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits Package:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

About Us:

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.