Associate Director - Global Media Insights

Associate Director - Global Media Insights

Department: Client Success - Global

Employment Type: Permanent - Full Time

Location: UK

Description

What is the purpose of the role:

The Associate Director is a pivotal role in the Client Success community, supporting in the delivering of best-in-class insights & actionable learnings regarding advertisers' media activities. The Associate Director will also help in the development of best practices within Client Success and act as a role model to more junior team members.

The Associate Director will be seen as a media expert both externally (to our clients and broader industry partners) and internally (to our team members).

The Associate Director will work with other Client Success specialists as part of a team running a set of clients and acquiring new clients. It is assumed that you will, at the appropriate time, assume leadership of an agreed cohort of clients.

The Associate Director may also have pastoral and developmental responsibilities for more junior members of the team.

Key Responsibilities

Delivery of high-quality insights:

1. Deliver best-in-class, value-add advice to your clients across a variety of media channels. Ensure deliverables meet quality standards and client expectations.
2. Craft the narrative for the client presentation, using data to provide the storytelling.
3. Provide answers to the "So what?" and "Why?" questions that clients may ask.
4. Become a superuser of internal reporting platforms to lead the delivery and presentation of high-quality storytelling.
5. Help to deliver a range of additional consultative work and local specific solutions to clients (e.g. client training; pre-flight campaign support; media agency pitch management).
6. Stay updated regarding the competitive marketplace of the client and the media industry overall.

Growing the business:

1. Lead/support profitable revenue growth across an agreed set of clients and maintaining/building client stakeholder relationships.
2. Acquire and maintain a full understanding of Ebiquity's product and solutions suite.
3. Help in the cross-sell of other Ebiquity disciplines such as Marketing Effectiveness and Contract Compliance service lines.
4. Support in the prospecting and identification of new business, responding to RFPs, writing proposals and pitches.
5. Project manage client deliverables to time and budget. Will require the understanding of Asana software.
6. Support senior members with management tasks such as monitoring team performance, project progress, and key performance indicators to identify areas for improvement.

Communication and collaboration:

1. Foster a positive cultural environment and strong collaboration within the Client Success team.
2. Build strong internal relationships e.g. with specialism stakeholders and functional services stakeholders.
3. Be a role model for more junior team members. Actively support in their development via coaching and mentoring.

Skills, Knowledge and Expertise

What will you bring to the role:

You are an expert media practitioner with at least 6 years relevant experience and fully conversant in all media. You bring:

1. Good media knowledge.
2. Strong knowledge of the local media market.
3. Good track record of client delivery and at least meeting client expectations.
4. Ability to have difficult conversations with the agencies around Ebiquity's deliverables.
5. Clear communication skills.
6. Agility and flexibility to keep all internal stakeholders aware of what is happening on the accounts.
7. Ability to navigate through some of the client's internal politics and ways of working.

Measures of Success:

1. Client revenue and growth.
2. Client satisfaction and retention.
3. Retention of high performing team members.
4. Billability and productivity (of Director team member plus direct reports).

Benefits

We are a global company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

1. A competitive salary and benefits.
2. Generous annual leave including an extra day off for your birthday.
3. A company focus on wellbeing and work-life balance including initiatives like flexible working, mental health support, and regular health and wellbeing events.