Associate Director, Customer Excellence

Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of innovative & generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.

We would like to invite applications for the role of Associate Director, Customer Excellence.

Location: we are happy to consider candidates located in a commutable distance to our sites in Harlow or Ridings Point. We have a hybrid approach to home-working!

This role will use data and insight to help drive a clear mindset of customer centricity through acting as a strategic business partner to commercial teams. Working cross functionally, this role will serve as a customer experience advocate and ensure the development and implementation of customer excellence initiatives.

• You will be partnering with the business to define key customer groups, aligned to product requirements and our overall commercial strategy, and will define our value proposition and strategic imperatives for those customers.
• You will drive implementation of a local customer-centric mindset and approaches, through developing and driving key customer related initiatives, sharing best practice and thought leadership.
• You will implement appropriate governance for customer experience initiatives which are delivered across the business, including tracking performance against plans and measuring KPIs and benefits.
• You will take a leadership role in coordinating insight sharing between functional teams.
• You will provide thought leadership on best practice and highlight priority areas and risks related to our customers.

Are you ?

• Able to use data and insight to make informed decisions and act as subject matter expert ensuring customer centricity is brought into commercial decisions.
• Able to work collaboratively and with resilience to ensure that initiatives and programmes in pursuit of driving customer excellence are delivered effectively.
• Able to work to remove barriers to ensure continuous customer experience improvement.

Do you have ?

• Experience in stakeholder engagement, building collaborative and effective relationships.
• Experience in creating and delivering innovative solutions and driving a cycle of continuous improvement.
• Experience in a customer facing role, or a deep understanding of customer drivers and best practice customer experience.
• Ideally, knowledge/experience of the UK healthcare market.

• Enjoying time with your families (25 days of annual leave, Pension scheme, company car or car allowance).
• Looking after your health (Life & Critical Illness Insurance, Private health insurance for your and your family, Sports and Health Programme - including health days and nutritional counselling, On-site Canteen).
• Recognizing your value (Recognition programs to reward our employees with our company bonus scheme).
• Well-being and D&I focused company.

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.