Associate Director, Vendor Management & Outsourcing

Job Category: Administration

Requisition Number: ASSOC001919

Posted: November 27, 2024

Employment Type: Full-Time

Work Arrangement: Hybrid

London, MAY W1S3DG, GBR

Who is Gen II?

Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology. Gen II has more than $1 trillion in private fund capital assets under administration and recently acquired Crestbridge to expand operations in the UK and Europe.

With 13 offices and more than 1,700 employees in the U.S., Canada, the UK, and Europe, we're looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives.

Careers mean more at Gen II - more opportunity, more innovation, and more ideas! You'll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field. You'll also receive training which will advance your skill set, both technically and personally allowing you to achieve your career aspirations with us. Be part of our community that recognizes achievements, promotes from within, and receive meaningful benefits which focus on your physical, mental and financial well-being.

The Associate Director of Vendor Management and Outsourcing manages global vendor due diligence, outsourcing activities, and vendor performance to ensure alignment with business goals. This role includes negotiating contracts, mitigating risks, ensuring regulatory compliance, and optimizing costs associated with vendor relationships. The position collaborates with Legal, Finance, Data Privacy, Technology, Compliance, and Operation teams to enforce adherence to company standards and policies.

The role has one direct report and leverages multiple stakeholders to manage the vendor management due diligence activities.

• Coordinate vendor due diligence processes in accordance with the Vendor Management Policy.
• Identify and mitigate operational, financial, and reputational risks associated with vendor relationships.
• Ensure compliance of all vendor agreements with internal policies, industry standards, and regulatory requirements.

• Oversee the vendor onboarding process, ensuring adherence to Gen II's standards and regulatory requirements.
• Manage vendor evaluations and onboarding using Gen II's established approach, ensuring compliance and suitability.
• Implement and manage processes for outsourced activities, including conducting regulatory reviews of arrangements to ensure compliance with laws and standards.
• Collaborate with Legal, Finance, and Compliance teams to draft and review outsourcing contracts and associated documentation, focusing on risk mitigation.
• Develop and maintain strong, long-term relationships with key vendors and partners.
• Act as the primary point of contact for vendor inquiries, escalations, and issue resolution.
• Work with internal teams to ensure vendor services align with organizational goals.

• Lead negotiations with vendors to secure favorable terms and cost efficiency.
• Draft, review, and finalize vendor contracts, ensuring compliance with legal and internal standards.
• Monitor contract performance and manage renegotiations as necessary.

• Define and monitor vendor performance metrics, such as KPIs and SLAs.
• Conduct periodic vendor performance reviews to address service gaps and identify improvement opportunities.
• Implement cost optimization strategies without compromising service quality.

• Manage the vendor management budget, ensuring cost control and financial efficiency.
• Develop strategies to maximize value from vendor partnerships and outsourcing arrangements.

• Bachelor's degree in Business, Economics, Law, or a related field.
• Strong knowledge of European outsourcing laws, regulations, and market standards.

• 5-7 years of experience in vendor management, procurement, or supply chain roles.
• Proven expertise in contract negotiation and managing vendor relationships at a senior level.
• Experience with performance metrics, procurement strategies, and outsourcing management.

• Strong negotiation, communication, and interpersonal abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and projects effectively.
• Highly organized with a proactive "can-do" attitude.

• Strong leadership and team management capabilities.
• Detail-oriented, results-driven, and adaptable.
• Demonstrates integrity, professionalism, and a commitment to excellence.
• Thrives in a fast-paced, dynamic environment.

This role is based in either our London or Southampton office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available.