Associate Platform Consultant (Bilingual - English/German) New London, UK

London, UK

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work!

Yext is looking for a detail-oriented, proactive, and technically adept Associate Platform Consultant to join our dynamic Services team. In this role, you will serve as a Yext product expert, working closely with clients to configure the platform, manage data, and deliver exceptional solutions. As a customer-facing team member, you will play a key role in executing implementation tasks, managing project deliverables, and ensuring effective communication with both clients and internal stakeholders throughout the project lifecycle.

What you'll do

• Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts.
• Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects.
• Configure the Yext environment (Content, Pages, Listings, Search etc.) to meet customer requirements.
• Manage & prioritize multiple inbound client configuration or data management requests and drive to completion.
• Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed. Confirm resolution of the request.
• Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform.
• Document client business rules, requirements, and customizations and ensure accurate configuration of the platform.
• Partner closely with the broader account team to ensure we are exceeding client expectations, working cross-functionally with success managers, sales, delivery managers, platform consultants, engineers, and designers to achieve success.
• Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform.
• Test new features and workflows in product releases for a client's configuration, apply new features for client book of business and provide feedback to product management.
• Contribute to internal resources and process improvements.
• Provide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment.
• Provide status updates on your work and communicate potential risks and opportunities to clients and the account team.

What you have

• High school diploma, GED or equivalent.
• 2-4 years of experience in Software Implementation, Consulting, or similar client-facing roles.
• Strong English, both written and verbal communication.
• Proficient in data analysis and manipulation with Excel or equivalent.
• Effective interpersonal skills; along with strong ability to communicate complex problems.
• Strong work ethic with the ability to work in a fast-paced and dynamic environment.
• Determination and perseverance when faced with challenges.
• Ability to thrive in a cross-functional team environment.
• Takes pride in providing a high level of service and delivering consistent performance.
• Interest in technology.
• Energized by completing items on a huge to-do list.
• Self-directed worker with excellent time management skills.
• Basic understanding of relational databases and SQL.
• BA/BS degree in any subject area, or similar college level education or work experience preferred but not required.