Associate Research Consultant, CoStar - London

Associate Research Consultant, CoStar - London

Job Description

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

As a global leader in commercial real estate information, analytics, and news, CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

ROLE DESCRIPTION

As an Associate Research Consultant, you will be responsible for ensuring clients maximize CoStar Group's marketing and information products. This includes helping brokers and owners increase the exposure of their listings on LoopNet and training new clients to run effective searches in CoStar. You will curate their listings to ensure maximum visibility on our platform and capture market-critical information that enables clients to make informed high-impact business decisions.

RESPONSIBILITIES

1. Contribute to the growth of an accurate and complete database of commercial real estate inventory.
2. Conduct daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data.
3. Investigate new space listings, recent sale and lease transactions, building ownership, and construction in a market.
4. Monitor client usage and engage clients to use CoStar products in new and effective ways.
5. Build and maintain mutually beneficial relationships with clients.
6. Act as a first point of contact for new clients and support early adoption of the product.
7. Provide ongoing training and support to clients to increase product use and knowledge.
8. Partner with clients to help them position and market their properties on the CoStar platform.
9. Partner closely with the CoStar sales organization to effectively onboard and resolve client inquiries.
10. Provide exceptional service to all clients with a heavy emphasis on personal attention.

QUALIFICATIONS

1. Bachelor's degree or equivalent experience.
2. Experience in a customer service environment, ideally within a corporate context.
3. Excellent communication skills and ability to deal with people at all levels of seniority.
4. Demonstrate a strong interest in the commercial real estate industry.
5. Experience and demonstrated proficiency with Excel, including the ability to manipulate data, filter, and develop basic formulas.
6. Natural curiosity, persistence, and ability to conduct thorough investigative research.
7. Proven success performing to metrics or key performance indicators (KPIs).

WHAT'S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation. We offer a comprehensive training program, emphasizing commercial real estate principles, branding techniques, and client service phone skills. This training takes place in the US; all candidates will need to ensure they are eligible to travel to the US.

At CoStar, we recognize the positive value of diversity and promote equality. We welcome applications from people of all backgrounds and particularly encourage applications from women, disabled, and Black, Asian, and Minority Ethnic (BAME) candidates.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.