AV Support Specialist - EXTEND

BBC Studios is a world-renowned content studio and channels & streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe.

We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III.

The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena.

From BAFTAs to RTS Awards, BBC Studios is Britain's most awarded production company and the only producer with three of the top ten shows on IMDB; we're the home of the widest-read English language news website in the world; and the UK's largest distributor of British content.

ABOUT THE GLOBAL INFRASTRUCTURE TEAM

The Global Infrastructure Team is made up by various departments, including Mac Support, AV Support, Network Support, and Identity & Storage. This role is specifically focused on working with the AV Support team while also collaborating closely with other areas in its development.

The AV Support team consists of three members based at TVC (the London office) but works with staff globally across Europe, the Americas, and the Asia Pacific region.

EXTEND

This role is advertised as part of our BBC Extend programme for disabled people. To apply for this role you should identify as deaf, disabled or neurodivergent and must meet either: the definition of disability in the Equality Act (2010), or the definition of disability in the Disability Discrimination Act (1995) if applying in Northern Ireland. You're broadly defined as disabled under both acts if you have a physical or mental impairment that has a substantial and long-term negative or adverse effect on your ability to do normal daily activities.

We are committed to making the process of applying for this role as accessible as possible. If you need to discuss adjustments or access requirements for the application process, or have any questions about our BBC Extend programme, please contact the BBC Extend team at .

THE ROLE

We are seeking an experienced AV Engineer to provide 2nd and 3rd line support to corporate users for Zoom, Teams software, Poly, Logi, Crestron hardware, and other AV technologies. The successful candidate will be responsible for ensuring the smooth operation of our AV systems, providing technical support to users, and resolving technical issues in a timely manner.

Key responsibilities:

• Provide 2nd and 3rd line support for AV systems including Zoom, Teams software, Poly, Logi, Crestron hardware, and other AV technologies.
• Troubleshoot and resolve technical issues related to AV systems, including hardware, software, and network connectivity issues.
• Perform routine maintenance and upgrades to AV systems, including firmware updates and software patches.
• Manage the inventory of AV equipment, including ordering new equipment as needed.
• Assist in the planning and implementation of new AV systems, including design, testing, and deployment.
• Provide end-user training and support for AV systems, including documentation and user guides.
• Collaborate with other IT and AV teams to ensure the integration and compatibility of AV systems with other corporate technologies.
• Maintain accurate records of all support and maintenance activities.
• Operate audio and visual equipment with the aim to provide high-quality services for live events and other productions across client sites.
• Assist in the setup and support of company events.

WHAT DOES IT TAKE?

ESSENTIAL CRITERIA

• Experience in AV support, with a focus on Zoom, Teams software, Poly, Logi, Crestron hardware, and other AV technologies.
• Good technical skills in troubleshooting, configuring, and maintaining AV systems.
• Good understanding of signal flow in both audio and video installations.
• Experience with network and infrastructure technologies, including firewalls, routers, and switches.
• Good knowledge of video conferencing and collaboration tools and best practices.
• Experience with documentation and maintaining accurate records.
• Able to travel to various remote offices within Europe, with the possibility of occasional global travel.
• This role requires hands-on activities and the candidate must be comfortable using ladders and various equipment.
• Experience uninstalling and reinstalling TV Screens and AV Equipment as part of a team, building mobile AV carts that can then be wheeled into various locations to support events.
• Experience installing and running cables under the floor and potentially in cable trays; ladder safety certification training will also be required by our Engineering team in order to use the ladders in a safe manner.
• Experience of checking Audio Visual systems for defects and troubleshooting solutions.

PACKAGE DESCRIPTION

Job Reference: 21197
Band: C
Salary: £45,000 - £50,000 plus London Weighting Allowance of £5,319 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
This role will require to be in the London office, TVC on most days of the week due to the nature of the role.

WHAT YOU WILL GAIN FROM WORKING AT BBC STUDIOS

• We offer a competitive salary package.
• Flexible 35-hour working week for work-life balance.
• 26 days holiday (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days.
• A defined pension scheme and discounted dental, health care, gym and much more.
• Excellent career progression - access to courses, webinars, workshops and the opportunity to work in different areas of the organisation.

REASONABLE ADJUSTMENTS

We are proud to share that we are a Level 2 Disability Confident Employer and if you require any reasonable adjustments in order to apply please contact us on .

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.