Back Office Employee

For our client, an international medical company located in Diegem (Machelen), we're looking for a Back-office Employee.

Your role:

• Review, Update, Prepare and Process Customers Orders using the Service Management system application.
• Respond to customer inquiries and coordinate with 3rd parties when necessary.
• Ensure all activities are recorded within the Service Management System through daily updates to maintain the traceability of products and documentation.
• Liaison with external party for daily outgoing orders and parts availability.
• Creating Documentation for the Order Management Process.
• Taking care of all related administrative tasks.

To be successful in this role you have:

• Fluency in English. Any additional languages are a plus.
• A bachelor degree
• Previous experience of working with CRM systems would be an advantage.
• Resistance to stress, eagerness to learn.
• Willing to learn and have a real desire to deliver first class Operations/Customer service.
• Experience of working in a Sales /Operations/Customer service role is desired but not necessary.
• Willing to work on a full-time basis from the offices in Diegem for the first 6 months

The employer is offering:

• a full-time job with a competitive salary (max €2.500 gross, depending on your competencies) completed with extra-legal benefits: luncheon and eco-vouchers, insurances, extra holidays, free public transport, bonus system, home office 2 days/week (after 6 months training period)
• a very pleasant and supportive team in a large and well-reputed international company
• this contract will run initially until summer 2025 with a real opportunity to become a permanent contract afterward.