Benefits Manager, UK&I

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Benefits Manager, UK&I, will be responsible for managing and providing leadership to the HR Operations team across all benefits including Health and Welfare, Retirement, and Financial and Physical Wellness. Plans, directs, and controls the activities and staff involved in the implementation and administration of company employee benefit programs. Serves as a subject matter expert and provides guidance to Tier 1 team on employee queries. Supports the Benefits CoE in developing processes and procedures to drive operational efficiencies.

What your day-to-day will look like:

• Benefits Delivery: Manage end-to-end cyclical activities such as benefit renewals, communications, regulatory reporting, and documentation. Support Tier 1 in resolving complex benefits-related queries. Maintain benefits communications and leverage provider resources to drive engagement. Collaborate with HR Ops to develop and improve processes, ensuring consistency and efficiency. Oversee benefits system changes and new program implementations. Manage vendor relationships and invoicing.
• Data Integrity Management: Oversee compliance, vendor utilization, and external relationships. Track metrics, manage audits, and address compliance risks. Monitor invoicing and costs related to UK benefits. Act as escalation point for data compliance issues.
• Governance: Manage benefits programs in line with the operating framework, including pensions, healthcare, and other perks. Maintain program inventories and policies. Proactively review and recommend enhancements.
• Process Efficiency/Management: Assess and resolve data issues programmatically. Improve procedures and user experience. Collaborate across departments to ensure operational success. Support open enrollments and build strong internal and external relationships.
• UK Transitions: Support UK business with TUPE benefits transfers. Provide analysis on benefits usage and ROI.
• Stakeholder Management: Build relationships with key stakeholders to deliver change initiatives. Monitor compliance with legal and statutory requirements, ensuring proactive communication and resource management.

Required Skills and Experience:

• Workday HRIS knowledge
• Project management experience in implementing new programs
• Functional knowledge of data interfaces
• Excellent problem-solving, communication, and presentation skills

Location:

On-site - London, GBR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. For application process adjustments, please contact or call . For other inquiries, please visit our Contact Us page.

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