Bid Manager

Serco is seeking a Bid Manager with proven experience in managing bids of significant complexity and scale, particularly within the Public Sector and across established frameworks.

Sitting in our centralised Bid Management function, you will be part of a team where self-development and continuous improvement is at the heart of what we do. You'll be working within a team of highly experienced bid managers, supporting our large & complex bids, and have access to lots of tools, courses and support to help you on your continued professional journey.

If you're looking to advance your career in bid management while contributing to work that makes a real difference, we'd love to hear from you.

Key Responsibilities:

• With best practice in mind, liaise with the Bid Leadership team to develop robust bid plan. Manage the ongoing execution of the bid plan, including for example, identifying, and managing the critical path activities, managing dependencies, and resolving issues as they arise and providing effective challenge as a 'critical friend'.
• General management of customer engagement process including: (i) administration of, and where relevant contribution to, dialogue sessions; (ii) ensuring timely and expert response to clarification questions; and (iii) management of Customer Portal including downloads, uploads and general comms.
• Main point of contact for day-to-day operation of the bid, including for example, action tracking, helping to chase delinquencies, and supporting the Sales Lead, Commercial Lead and Solution Lead with bespoke activities as required from time to time. Manage and sustain Bid Team capabilities, capacity, and welfare throughout the bidding process.
• Management of bid team meetings, workshops, comms and planning/scheduling of Serco governance sessions and hats (with key input from the Bid Leadership team).
• Document management and storage for the bid including customer ITT documents and data room.
• Proposal management ensuring timely completion and compliance with all customer requirements delivered in a compelling manner. Support Bid Writers with inclusion, where possible, of Serco standard and/or best practice proposal responses. Drive review process for written responses (pink, red, gold reviews).

What You'll need:

• Proven bid experience as a Bid Manager or in another key bid team role, demonstrating the ability to deliver positive outcomes for customers, the business, and bid teams.
• Strong team leadership and management skills, with the ability to oversee and support bid teams effectively.
• A goal-oriented mindset, with strong problem-solving skills and a high-performance approach.
• Ability to thrive in a fast-paced, changeable environment, balancing autonomy, and accountability.
• Resilience under pressure, maintaining focus on bid quality, team effectiveness, and wellbeing.
• Training in bidding methodologies (e.g., Shipley, Prince2) with the ability to apply and adapt these approaches effectively.
• Excellent written and verbal communication skills, including active listening and the ability to engage with stakeholders at all levels.
• A self-motivated and proactive approach, with the ability to manage workload effectively.
• Advanced proficiency in Microsoft Excel, PowerPoint, Project, and Word; familiarity with CRM systems and AI tools is desirable.

Why Serco?
At Serco, you're joining a global community committed to delivering essential services that make a real difference. With projects across sectors like Defence, Justice, Healthcare, and Transport, we offer impactful work that directly benefits public and private sectors. We're dedicated to your growth, providing career development through training, mentorship, and certifications in a supportive, collaborative environment. As a hybrid role, this position also offers the flexibility you need for work-life balance, while providing hands-on experience at various sites across the UK. Serco fosters an inclusive culture where diverse perspectives thrive, and every team member feels valued. Known for quality and excellence, we continuously strive to improve, and our projects allow you to contribute meaningfully to the communities we serve. Join Serco to build a rewarding career with a team that values your contributions and makes a difference together.

What we offer:

• Company car.
• Bonus - up to 10%.
• Private medical insurance - individual.
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaderemployers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact .

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.