Bilingual Senior Product Trainer (English & Italian)

We're looking for a Bilingual Senior Product Trainer (fluent in English and Italian) to help us deliver training to Hootsuite Enterprise and Talkwalker customers. As a key member of our Professional Services team, you will be a product expert and client advocate who helps to successfully launch our customers by enabling them on our suite of products. This role has some travel required and is estimated to take up about 10 - 15% of your time. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model if you are based in a city with one of our offices. This role is open to applicants located in the United Kingdom or Italy and you will report to the Director, Pre-Sales, JAPAC.

WHAT YOU'LL DO:

1. Act as a key member of the end-to-end customer journey, supporting internal teams with strategic direction on training programs; build and scope training programs to support our full suite of Hootsuite solutions.
2. Conduct customized training sessions on the Hootsuite platform, delivered via online webinar or in-person.
3. Lead "blended" training sessions that cover basic social media/social listening best practices and Hootsuite/Talkwalker product best practices.
4. Develop and deliver live standardized product training sessions on strategic and advanced topics.
5. Provide strategic insights and guidance to customers on how to best utilize their solutions.
6. Manage client expectations and tailor sessions to their skill level, aligning Hootsuite's capabilities with the best solution or workaround for their challenges.
7. Contribute to the development, maintenance, and updates of team training materials, including agendas and templates, as well as aiding in the training and onboarding of new team members and global partners.
8. Demonstrate agility by performing other duties as required.

WHAT YOU'LL NEED:

1. Fluent in English and Italian (written and spoken)
2. Significant experience in Enterprise training and delivery programs.
3. Subject matter expertise, particularly in social selling, social marketing, and/or social customer service, ideally with experience in a B2B customer-centric environment.
4. Demonstrated success and capability in training and/or teaching someone, particularly on a technology solution.
5. Ability to set and manage customer expectations and to negotiate appropriate resolutions to issues.
6. Demonstrated desire and ability to learn new skills and processes quickly.
7. Strong analytical skills, detail-oriented, with the ability to prioritize and meet deadlines.
8. Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
9. Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
10. Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
11. Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
12. Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
13. Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.

WHO YOU ARE:

1. Solution seeker: You're focused on tackling new challenges, solving problems, and moving the business forward-and you don't wait to be asked.
2. Lifelong learner: You have a growth mindset - you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't.
3. Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
4. Intentional collaborator: You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
5. Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
6. Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
7. Integrated thinker: You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals.
8. Accountable owner: You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes.
9. Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

1. Step Up: Dare to go beyond the expected to achieve greatness.
2. One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team.
3. Customer Obsessed: Focus relentlessly on helping our customers succeed.
4. Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity.
5. Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders.
6. Neighbours & Allies: Give back to our communities and be an ally.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.