Brainbridge - Support Engineer

Support Engineer Azure
Role

• Incident and request management: Follow up and resolve incidents, information requests, and service requests within:
• • Security, Privacy, and Identity & Access Management (IAM) team
  • Infrastructure & DevOps team
  • Account management team (handling technical and administrative on- and offboarding of clients)
• Change management: Implement and/or follow up on changes within the aforementioned teams.
• Policy and procedure management: Draft (based on verbal input), monitor, and follow up on security & privacy policies, standards, procedures, and guidelines.
• Collaboration and support:Collaborate with and provide support to stakeholders and company employees.

Technologies used

• Microsoft Entra
  • Entra ID
  • Entra Domain Services
  • Privileged Identity Manager
  • Entra Identity Governance
• Microsoft Azure
• ITSM Tool
  • TOPdesk

Profile

• Possession of one or more relevant Microsoft certifications: MS-500/AZ-500/SC-100/SC-300/SC-900, etc. Please upload certificates via a separate document.
• Demonstrable knowledge of either dutch or french and a passive knowledge of the other national language. good knowledge of english. required level: able to independently draft procedures and professional emails
  

Company overview
The company develops and supports IT systems for the Belgian energy market (Central Market System, Pre-payment platform, etc.). Access to these systems and services must meet certain security and access management requirements.