Brand Specialist (Supervisor) - Body Studio, Skims (Full Time, 37.5 hours)

Brand Specialist (Supervisor) - Body Studio, Skims (Full Time, 37.5 hours) Job Introduction

As Brand Specialist you will:

1. Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
2. Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other information to help drive sales through training.
3. Take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business, customer service, and retail standards.
4. Understand and follow health and safety procedures and security procedures, actively participating in preventing stock loss.
5. Adapt to the challenges that vary from day to day. This is a flexible role, and you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
6. Build and develop your own client base using your exceptional service skills to nurture customer relationships, which you will maintain through your unique personal service.

A bit about you:

1. You are all over the numbers. You will be set sales, CRM, and NPS targets, and even if you haven't had much firsthand exposure to this data, you will have the curiosity and appetite to learn more.
2. You are a great communicator. Passionate about our products, this combination will enable you to deliver inspiring brand training to your team.
3. You are well-informed. You will make it your business to know what our competitors are up to.
4. You are known to be a sales and service expert.
5. You are collaborative. Your brand partner or contact within our own team will rely on you to keep them informed about successes, challenges, or customer feedback.
6. You are approachable. You will be a leader in your department and will be invested in your wider team, being on hand for requests, whether they are queries or coaching support.
7. You are a proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards, and inspire others to deliver the same.
8. You exemplify our values as a trusted and respected colleague.

This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.