Business Analyst - Retail/Service Delivery/Supply Chain

Business Analyst - Retail/Service Delivery/Supply Chain

Locations: London + Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis)

Salary: Competitive salary and package (Depending on level of experience)

Accenture are hiring at the following level - Specialist

Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for our clients. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialised skills and tailored solutions.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

• How to provide solutions to real world problems across Retail/Service Delivery/Supply Chain clients in the UK.
• How to help transform leading organisations and communities around the world.
• How best to develop your skills and hone your talents within an innovative technology environment.

Key Responsibilities:

• Strong in all functional BA activities (requirements gathering, process documentation, gap analysis, workshop ownership and facilitation).
• Experience working with product owners, project managers, functional consultants, SMEs and developers to collaborate on the full E2E of a project, being that conduit between business and technical.
• Some experience of leading or coaching a team, collaborating with or managing junior resources.
• Excellent communication skills across all levels and roles of stakeholders. You should be able to facilitate workshops with confidence and diligence, relay technical discussions back to your business teams and be able to hold challenging conversations where there are conflicting priorities or requirements.
• Demonstrate an ability to problem solve while confidently and effectively manage relationships, communication and delivery upwards across internal and external stakeholders.
• Demonstrate an ability to adapt to new clients or technologies.
• Can demonstrate an understanding and practical experience of Agile and/or Waterfall delivery methodologies, understanding the differences between both and would embrace working in the appropriate methodology as needed.
• Experience working in different roles across the software delivery lifecycle with time spent in a business analysis or product management/owner role for a number of large scale programmes.
• Experience working with various software delivery and project management tools such as JIRA, Confluence, Visio, Excel.
• Experience in developing strong and collaborative relationships with external clients/customers.

Set yourself apart:

• Demonstrable experience in functional analysis with a good understanding of NFRs.
• Experience of working in the retail environment would be ideal due to its fast pace and conflicting priorities. Experience in a similar field would be considered.
• Proven history of working within a complex and diverse delivery environment.
• Have worked in an agile environment.
• Managing conversations with 3rd parties.
• Have worked as a business analyst throughout different project stages: discovery, delivery, testing, go lives and BAU.

What's in it for you:

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Applications close date: 31/08/25

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.