Business Development Sales Executive.

Company Description

Join the Legacy and Future of West Ham United

Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home - a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.

Our women's team, achieving professional status in 2018, has soared to new heights in the Women's Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.

With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.

As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We're especially proud to have been awarded the Premier League's Advanced Equality, Diversity, and Inclusion Standard in 2023 - our second consecutive recognition - underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.

Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.

Job Role

Exciting News- Our leading In-House Hospitality Department- Club London are expanding and looking for talented Business Sales Development Executives to join the team.

Ideally as a sales professional with 1-3 years of experience, you will have a proven track record in building strong client relationships and driving revenue growth. Although this is preferred, we are open to motivated, tenacious individuals who are great communicators to apply.

At Club London, our core values- Resilience, Self Motivation, Integrity, Empathy and Hard work- are integral to how we operate. We are looking for talented individuals who can embody these traits.

Key Responsibilities:

• Actively contribute to ensuring every match day sells out, covering both seasonal and match-specific stock.
• Utilize CRM and Ticketmaster sales systems to correctly input new bookings and capture guest data.
• Identify and target potential businesses that may benefit from our club products.
• Make a minimum of 60 outbound sales calls daily.
• Conduct face-to-face meetings to close sales of high-value products following initial outreach.
• Assist in selling tickets for end-of-season dinners and special stadium events.
• Collaborate with Corporate Account Managers to ensure client satisfaction.
• Meet sales targets for all corporate products.
• Achieve monthly and annual sales goals.
• Identify, qualify, and nurture new leads.
• Stay well-versed in membership offerings to maximize sales opportunities.
• Maintain and update system tools and databases to manage the sales pipeline.
• Follow up on all sales inquiries promptly.
• Engage with customers during home games and special events to build relationships and drive business growth.

If you're passionate about sales and ready to take on a challenging yet rewarding role, we'd love to hear from you!

Requirements

Person Specification:

• Ideally you will have a minimum of 1-3 years sales experience in the sports or entertainment industry.
• Excellent Communication Skills - Interpersonal, Verbal, Written, Sales.
• Problem Solver, Creative, Detail Orientated, Team Player.
• Excellent relationship building and interpersonal skills, with the ability to interact effectively with clients and colleagues.
• Working knowledge of a ticketing system.
• Previous experience with a CRM system (Salesforce, Microsoft).

Other information

Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off.
• Pension and life insurance.
• Healthcare cash scheme.
• Travel season ticket loan.
• Cycle to work scheme.
• Priority access to apply for match tickets.
• Discounted season tickets.
• Staff discounts in the club store, café and our official partners products and services.
• Discounted gym membership and onsite fitness room facilities.
• Family friendly leave policies.
• Company Social events.

EDI Statement

Our club's history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.

We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.

Safeguarding

At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity. Therefore, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm.

Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. It is non-negotiable to remain vigilant, promptly report any concerns as outlined in our safeguarding policies and guidelines, and take decisive action to prevent harm, abuse, and neglect. Each person must actively contribute to creating a safe environment for everyone.