Business Improvement Analyst

• Exciting opportunity to join SA's iconic RAA Insurance Optimisation & Transformation Team
• Full-time 12-month Fixed Term position based at Mile End with Hybrid WFH
• Join a high performing team with a fun, inclusive and supportive culture

Reporting to the Manager of Automation and Improvement, you will have a fantastic opportunity to contribute to improvements in Member experience and operational efficiency through the identification and implementation of change initiatives and the coordination of business improvement projects across the Insurance business. As an integral member of our team, you will be responsible for:

• Leading and delivering business improvement projects targeted at enhancing Member experience and operational efficiencies.
• Designing streamlined business processes to accommodate the implementation of new systems.
• Utilising tools familiar to continuous improvement practitioners including team based brainstorming workshops, process observation and mapping and data collection and analysis.
• Adopting preferred methodologies for continuous improvement, with a particular focus on the use of Lean and Six Sigma principles.
• Providing quality data to assist with the prioritisation of business improvement initiatives and projects.
• Assisting with data collection, reporting & analysis requirements.
• Plus, much more.

About you

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference.

For this role, we're also looking for:

• Qualifications in Business Analysis (Highly desirable)
• Highly developed Business Improvement analysis skills, preferably using accepted methodologies for Business Improvement such as Lean or Six Sigma.
• Project management skills and the ability to coordinate and facilitate project completion.
• Ability to collect and analyse data, process map, and produce meaningful reports.
• Excellent written and oral communication skills, including the ability to maintain effective relationships and to use influencing skills to drive acceptance of change.

About us

As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we're also elevating our offering to include electric vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We're also one of the state's largest employers (and growing!), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service
• Access to our Member Benefits program
• Generous discounts on all RAA products
• Flexible work arrangements
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan

To be part of something bigger and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by 9.00am Tuesday, 11 th March 2025.

You will need to provide evidence of your eligibility to work in Australia and undertake a police check before you can work with us at RAA.

We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.