Business Readiness Manager

Business Readiness Manager

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

We are seeking a Business Readiness Manager who can confidently lead and manage delivery of Operational Change within a functional area, ensuring the effective management of implementation activities required to successfully deliver all types of change.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

You'll be:

• Managing the interface between the central change team, client, IT, 3rd party suppliers, front and Back Office teams to ensure successful implementation of operational change
• Collaborating and influencing key stakeholders to ensure the operational change is planned and delivered effectively and on time
• Collaborating with Programme and Project Managers to develop the implementation plans for each project to ensure successful delivery within regulatory standards and change framework
• Leading and coaching your team of direct reports to deliver their readiness activity, change processes, change strategy and personal development
• Engaging, maintaining and sharing regular updates on readiness activity across a range of stakeholders including client, SLT, and 3rd parties

You should apply if you:

• Have previous financial Services experience
• Have proven track record of delivering large projects/programmes
• Are well-versed in writing and delivering project plans
• Understand key accountabilities in change delivery and adoption
• Have a good attention to detail and high-quality outputs needed
• Are a fast learner who is adept at problem solving, and conflict resolution