Business Support Admin Officer

Temporary Business Support Admin Officer

S Hams

Please do not apply for this role unless your CV meets the following general requirements, listed below:

1. You must be UK based and have the right to work in the UK.
2. For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
3. This is a temporary role, initially 1-2 months. Please do not apply if you are seeking a permanent position.

Key Requirements:

1. Previous Administration experience.
2. Good IT / Computer skills.
3. Good communication skills.
4. Minute taking skills.

The Business Support Admin is a vital part of the Parking team. They work closely with the parking team to develop and manage recording and reporting processes, allocate ad hoc work requests; liaise with customers; generate reports; answer queries; respond to appeals, manage the inbox and Liberty processes. This role requires organisation, enthusiasm and dedication to take responsibility for a demanding and critical function.

Key Responsibilities:

1. Managing and responding to incoming work requests for the Parking Team.
2. Respond to Parking Appeals.
3. Complete daily reports and data inputting.
4. Act as part of a support network for mobile based lone workers in Community services team.
5. Act as an ambassador of the Council and provide excellent customer service.
6. Form an excellent working relationship with colleagues to help deliver shared priorities.
7. Support all environmental enforcement processes by sending communications to residents, liaising with other departments, tracking cases, providing reports.
8. Escalate issues or areas for concern to the Parking Team Leader.
9. Provide administrative support for service projects as required.
10. Prioritise tasks effectively and manage workload, providing timely updates and monthly reports.
11. Produce minutes at team meetings and distribute actions.