Cash Management Specialist

We have been awarded the " Most Loved Workplace "! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities .

What you will do:

1. As our Cash Management Specialist, you will operate as a subject matter expert (SME) and provide consultancy services to the Commercial business, our customers, and our interdependent teams for our suite of transactional banking products.
2. Support Cash Managers and/or Cash Management Director to project manage switching and complex onboarding process. You will project manage the implementation of all cash management solutions for our new to Metro Bank Commercial customers, establishing strong open communication channels and a robust onboarding process.
3. Proactively advise and implement the appropriate Metro Bank services to fulfill customer needs.
4. For customers looking to move to Metro Bank, you will support the Cash Manager/Cash Management Director to complete in-depth scoping activities to ensure we deliver tailored solutions, optimizing their cash management processes and improving transaction handling.
5. Support business development/networking events and attend initial customer prospective meetings to present Metro Bank's offering with a Cash Manager or Cash Management Director.
6. Deliver training to our new to bank Commercial customers and, if required, existing customers on effective use of our Products. You will also deliver training to our frontline colleagues on cash management services to support referral opportunities, set up processes, and know how to escalate.
7. Bespoke pricing - you will support the Cash Manager or Cash Management Director with any tariff negotiations with a good background in competitor awareness and TCF (Treating customers fairly) principles to ensure we are presenting a competitive proposal for the customer that is commercially viable for Metro Bank.
8. You will be the face of Metro Bank for all customers looking to move to us and be a daily point of contact to our customers & colleagues, always ensuring a professional service.
9. Support the bank's growth plans and be expected to achieve objectives set by the business in respect of income, right first time and customer experience e.g. switcher volumes, referrals & service metrics.
10. Support annual review of bespoke tariffs and income leakage initiative.

And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

1. Understand the risks associated with your job and what that means for you, Metro Bank, and all our stakeholders.
2. Strong understanding of commercial business banking.
3. A good working knowledge of our cash management products & services - both domestic and international.
4. Excellent communication skills combined with experience of presenting to stakeholders.
5. Experience of driving project delivery and managing multiple priorities.
6. Excellent organization and planning skills, combined with a meticulous attention to detail.

Our promise to you

1. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
2. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
3. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!