CDC Site Manager

Mid and South Essex NHS Foundation Trust

An exciting opportunity has arisen for you to join the team supporting the opening and running of one of our new community diagnostic centres based at Thurrock Community Hospital site.

Your role, alongside your colleagues, will be to take responsibility for ensuring robust systems are in place for the management and co-ordination of CDC services. Services at the centre will include radiology, phlebotomy, echo-cardiology, and ultrasound.

As an integral member of the team, you will provide leadership to the Radiology Admin & Clerical team who will deliver reception services in addition to monitoring the operational effectiveness of the CDC, contributing to the day-to-day escalation management as required.

Main duties of the job

1. Communication with senior operational management team regarding the services' performance and trends as measured against communicated standards.
2. Responsible for maintaining the Trust's good relationships with external agencies including GP's and other referrers.
3. Escalate appropriately the needs of the Community Diagnostic Centre services to facilitate efficient service flow.
4. Provide the final escalation point for staff dealing with distressed and upset patients following Radiology experiences. Provide advice and guidance to junior staff in the management of such contacts.
5. Use a variety of approaches in liaising with users and clients to gain the best outcome for the service in line with objectives. May be required to communicate unwelcome information to distressed patients/their families.
6. Responsible for disseminating data/information to Senior Management Team which may influence decision making.

About us

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers. From facilities through to consultant specialists, we want to be the best. To achieve this, we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking, and enthusiastic we want you to join us. We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Job responsibilities

Please review the Job Description attached. We would welcome your application - should you have any queries about this new and exciting role, please address them as below.

Person Specification Qualifications

• Degree in Admin / Project Management or equivalent experience
• ECDL or equivalent experience

Knowledge

• Advanced use of Microsoft applications
• Use and application of bespoke databases/software
• Knowledge and understanding of delivering customer service
• Ability to report, develop, and deliver activity data
• Project Management

Experience

• Engagement with multi-disciplinary professional groups
• Experience of leading and managing/supervising a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £29,970 a year (Per Annum, Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working