Centric - Support Engineer

For our client in the region of Brussels, we are looking for a Dutch speaking Support Engineer.

What you do
As a world leading food company, we stand for international success. Around 100.000 employees work on all five continents.

We areall about development! We offer you the chance to work with great products and the latest technologies in an international environment and to learn from experts and experienced managers, but how much you will develop in this position depends on you! Do you want be part of the IT revolution of a global leader?

Description:

Our team is part of the global IT team. This team plays a key role in supporting our colleagues to work more effectively and efficiently, by providing technical support in a proactive, positive and creative way with great cooperation with the business.

Your Mission

• Be an active member of this team, driving ideas with your direct colleagues.
• Analyze and troubleshoot customer problems and advise on appropriate action
• Ensure minimal disruption or no disruption to the business
• Ensure positive relationships are built and maintained with all involved parties (business, team, suppliers)
• Ensure that knowledge and experience is well documented and shared with colleagues
• Adhere to roles and responsibilities as described by ITIL
• Constantly educate Business in the value constraints of IT
• Follow-up on IT projects where you keep our stakeholders informed and adhere to agreed time and budget
• Follow-up on the lifecycle management of Hardware such as laptops and desktops, printers, video conference systems and software license management.

What you bring to the team

• At least 1-3 year's experience in a similar role
• Experience with Windows10, Office365, Outlook, iOS Devices, PowerShell, Azure, Active Directory, Group Policies
• The ability to understand and support the basics of networking servers, different operating systems, laptop/desktop, network printers and mobile technology
• The ability to explain technical problems to non-technical people
• Familiar with ITIL processes
• Enthusiastic, proactive, communicative, and self-organized
• Well-developed communication skills (verbal and written), structured way of working
• Ability to write clear documentation such as business requirements, technical specifications and process flows
• Fluency in English and Dutch (written & verbal)
• Being able to work on site in Brussels

Please note that we are specifically looking for someone who is fluent in dutch.
This is an absolute must.