Change Lead

Job Title: Change & Adoption Lead Job Description

We are seeking a Change & Adoption Lead to drive understanding and buy-in for strategic changes at a global level, ensuring smooth execution of deployment plans. The role involves driving behavioral change, new ways of working, and adoption of new technology as part of a strategic digital workplace transformation. You will work closely with the business to align priorities, manage resistance, and ensure consistency of deployments across a complex, global environment.

Responsibilities

• Work with the programme team to align on the 'case for change', including the 'Why', 'What', and 'How'.
• Engage with senior stakeholders to articulate the programme vision and end state.
• Manage senior stakeholders through deployment timelines with effective storytelling.
• Create and execute plans for engaging regional leads to drive local transformations.
• Build and develop a sponsor coalition and a change network to embrace change.
• Define the change and adoption approach for digital transformation.
• Pre-empt and manage resistance.
• Define KPIs to determine success and benchmark effective outcomes, considering lead and lag indicators.
• Report against these metrics and create targeted action plans for areas needing more support.
• Manage and monitor deployments, implementing action plans and mitigations as needed.
• Identify the need for user research and engage key personas.
• Turn research findings into tangible outputs such as training assets and targeted communications.
• Develop innovative and engaging ways to introduce products using marketing and branding concepts.
• Create eye-catching content and be bold in trying new ideas.
• Use in-house social media channels to promote campaigns.
• Run hybrid digital and face-to-face customer contact sessions to excite and educate.
• Explore the use of AI for cutting-edge marketing and branding strategies.
• Lead the creation of diverse training channels and content to accommodate different learning preferences.
• Develop and execute a multi-channel, flexible, and scalable communication approach.
• Work closely with programme and market leadership teams to agree on deployment timelines and sequencing.
• Attend regular stand-ups, be responsive, and collaborate effectively.
• Anticipate and remove roadblocks to delivery, escalating when necessary.
• Manage risks and issues through appropriate tracking and involving key team members.
• Develop communication and reporting strategies.
• Proactively manage own time and workload, advocating for project pace.
• Maintain focus on medium and long-term goals and the company's values.

Essential Skills

• In-depth appreciation of human-centric change management and storytelling.
• Ability to interpret and distill key information from complex data sets.
• High-level understanding of project management methodologies and tools.
• Experience managing change within a global digital transformation programme.
• Experience working in a banking environment and matrix organisation.
• Strong communication and influencing skills.
• Good verbal and written communication skills.

Additional Skills & Qualifications

• Experience with disruptive marketing and use of social media for promotions and campaigns.
• Knowledge of AI for product adoption and innovative campaigns.
• Ability to manage ambiguity and apply structured thinking and analytical skills.
• Independence in decision-making.
• Strong critical thinking, analytical, and problem-solving skills.
• Experience in leading self and others.

Location

Birmingham, UK

Rate/Salary

.00 GBP Daily