Change, Release & Service Transition Manager

We have an exciting opportunity for a Change, Release & Service Transition Manager (Grade 12) to join the Service Management team on a permanent basis.

Team Overview:

The Service Management team at Elexon is responsible for overseeing the full lifecycle of IT services, from planning and design to transition, operation, and continuous improvement, adhering to ITIL best practices. To manage its multi-supplier service delivery landscape, Elexon employs a Service Integration and Management (SIAM) operating model.

In this framework, the Service Management team plays a pivotal role, ensuring the coordination, integration, and governance of multiple service providers. The team is accountable for delivering cohesive, seamless IT services to both Elexon's business and the wider energy industry. By implementing structured ITIL-based service management practices, the team ensures clear accountability, maintains service quality, and drives high performance across all service providers.

Job Purpose:

The Change, Release & Service Transition Manager is responsible for managing and co-ordinating changes to the IT environment while ensuring the smooth release of new and updated services. The Change, Release & Service Transition Manager continually refines the IT change process to ensure an optimal balance of governance and controls, tailored to risk levels, while supporting the required speed and agility. In addition, this role is responsible for implementing and managing the Service Transition process, ensuring seamless service delivery and operational readiness.

Key Responsibilities:

• Change Management Process: Accountable for the development and management of the Change Management process.
• Release Management Process: Accountable for the development and management of the Release Management Process ensuring smooth releases of new and updated services.
• Service Transition Process: Accountable for the development and management of the Service Transition process, ensuring seamless service delivery and IT Operational readiness.
• Stakeholder Engagement: Act as the primary liaison with stakeholders across IT, business and third-party vendors to ensure alignment, clear communication, and collaboration throughout the Change, Release, and Service Transition processes.
• Reporting: Regular management information reports covering Change, Release and Service Transition including success rates, trends, and areas for improvement.
• Compliance and Governance: Responsible for enforcing adherence to ITIL standards and IT governance across Change, Release and Service Transition processes.
• Service Improvement: Foster a culture of continuous improvement within the team by identifying, leading and facilitating continuous improvement initiatives.
• Leadership: Lead and mentor a high performing team, promoting collaboration and professional development.

Capabilities and competencies:
Critical:

• Good experience of working to an ITIL based Service Management framework, with a focus on best practice within Change Management, Release, Incident Management and Problem Management and Service Transition.
• Proven track record in managing complex IT changes and large-scale releases in dynamic multi-sourced environments.
• A broad industry knowledge and experience gained in Change Management Processes with the ability to define a process from zero to full maturity within a multi-disciplined team.
• Excellent oral and written communication skills when presenting complex information to technical and non-technical audiences.
• Problem-Solving: Strong analytical skills to assess risks, troubleshoot issues, and implement corrective actions.
• Proficiency in using ITSM tools (e.g., ServiceNow) and collaboration platforms.

Developmental / Desirable:

• Understanding UK electricity market and key regulations.
• Knowledge of cybersecurity and risk management in energy IT services.
• Familiarity with energy market regulations and Ofgem standards.
• Challenges the ineffective use of resources (including time and cost) to achieve value for money and create new or more sustainable ways of working.
• Project Management Skills: Ability to plan, prioritize, and execute multiple initiatives simultaneously.

Elexon career path / Potential next role(s):

• Service Manager
• Service Owner
• Head of Service Management

In return, Elexon provides:

• £75,000
• 28 days annual holiday + Bank Holidays
• Discretionary annual incentive scheme
• Life assurance
• Pension
• Private medical (Bupa)
• Private dental (Bupa)

At Elexon, our employee wellbeing is particularly important to us, which is why we are proud to provide:

• Hybrid working - 2 days per week at our London office
• BUPA health check
• Employee Assistance Programme
• Eye care voucher scheme
• Subsidised gym membership
• Cycle to Work Scheme
• Buying & selling holiday scheme
• Computing scheme
• Corporate Social Responsibility (CSR) days
• Season ticket loan

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

• Provide true equality of opportunity
• Attract and retain diverse talent
• Listen to all voices
• Be representative of the communities we work in
• Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices