Claims Specialist: Delegated Authority (Financial Lines)

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 05-Mar-2025

Employment Type: Permanent

Employment Type: Full time

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Role Title: Claims Specialist - Delegated Authority (Financial Lines)

Department: Claims

Division: Delegated Authority Practice

Location: London

About the Department & Team:

The Delegated Authority Claims team is responsible for the oversight of delegated claims partnerships supporting first and third-party claims across the UK and MENA regions, ensuring service compliance from all delegated authority partnerships and providing technical claims handling support for a range of Coverholder and Market Facility arrangements.

Key Responsibilities:

1. Help achieve our vision of being a leading provider of claims solutions, delivering a first class claims handling and management service. Role reports to the Delegated Authority Practice Claims Manager.
2. Works with LII UK and MENA delegated partners to ensure compliance with all aspects of delegated claims best practice and service performance, including adherence to claims SLAs and Liberty's claims philosophies and standards.
3. Through technical claims referrals, provides claims handling (authority) support for various Coverholder, Market Facility and other delegated authority arrangements (particularly Financial Lines, Property and Casualty classes). Requires sound technical claims experience and judgement to ensure adherence to claims best practice, technical claims authority requirements and outstanding customer service.
4. Supports the delivery of Liberty's delegated authority claims risk control and governance framework, ensuring adherence to claims best practice, processes, controls and regulatory requirements.
5. Responsibility for continually measuring and reporting compliance with best practice, service and communication through Claims Performance MI and Analytics and internal file audits.
6. Direct support for delivering the Delegated Authority Claims Audit Strategy, including utilisation and management of external audit resource where appropriate. Attendance and support with periodic site visits and relationship meetings with Delegated Claims Partners.
7. Supports the sourcing, selection and onboarding of new DCA service arrangements, as necessary.
8. Works closely with all relevant stakeholders throughout the life cycle of delegated claims and those business relationships i.e. with DCAs, Coverholders, policyholders, brokers, co-insurers, actuaries and underwriters. Supports Claims Business development colleagues to promote good working practices and client relationships.
9. Point of contact for Customer/DCA complaints, ensuring those are handled efficiently in accordance with LSM Conduct Policy.

Skills and Experience:

1. ACII qualified or working towards
2. London Market claims experience across relevant classes, with proven experience within a claims role
3. Requires sound knowledge and experience with claims handling concepts, best practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
4. Knowledge of law and insurance regulations in various jurisdictions.
5. Ability to effectively interact with brokers and internal departments is essential.
6. Strong verbal, written communication and organization skills are essential.
7. Strong negotiation, analytical and decision-making skills are required.
8. Willingness to mix tasks and work demands in a changing environment to support the efficient operation of the claims team is essential.
9. Ability to decide the complexity of claims on prescribed rules.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

1. Offering a vibrant and inclusive environment and committing to their career development.
2. Promoting diversity, equity, and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
3. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions, and pursue our ambitious goals.
4. A supportive culture, which includes promoting a healthy work-life balance and working flexibly.